Manager, Patient Support - Hub Svcs

Overview Being on medication is tough enough. We want to make getting it the easy part . Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands. We're not only committed to taking the pain out of the prescription process, but we're also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts. The Manager, Patient Support - Hub, reports to the Director, Patient Support - Hub, and is responsible for managing 45-60 staff members across one or more teams. This role oversees a team responsible for the delivery of patient support healthcare services that facilitate access to prescription medications, including benefit verifications, non-clinical case management, prior authorization and appeal support, and specialty pharmacy triage. This position manages medium to small-scale programs with budgets under $10M, ensuring optimal use of program documentation and training materials. The Manager partners with internal stakeholders to implement updates, leads talent identification and onboarding efforts, tracks team credentialing, and may plan and lead Faux Hub operations under Director oversight—all with a focus on meeting company objectives and fulfilling client commitments.

Responsibilities What you will do:

Service Delivery/Program Setup - Responsible for medium-sized and small programs (