Cerner Delivery Manager

Job Title:

Cerner Delivery Manager Location:

Frisco, TX -

Hybrid Duration:

Contract to Hire The Oracle Cerner Delivery Manager is responsible for end to end delivery, governance, and operational excellence of Oracle Cerner Application Maintenance & Support (AMS) services for large healthcare provider organizations. The role ensures high availability of clinical and revenue cycle systems, compliance with SLAs, regulatory requirements, and continuous service improvement while managing multilocation, multivendor healthcare environments. This role is client facing and requires strong leadership across delivery, operations, financials, and stakeholder management.

Key Responsibilities:

Service Delivery & Operations Own end-to-end delivery of Oracle Cerner AMS services for Large Health Care provider. Must have experience of managing Oracle Cerner Delivery for Large and complex projects, Ensure compliance with contractual SLAs, KPIs, CSAT, and governance commitments. Drive incident, problem, change, and service request management aligned with ITIL best practices. Oversee P1/P2 incident management, root cause analysis (RCA), and preventive actions to ensure system stability. Manage hypercare, steady state operations, and service transitions for new facilities or applications. Strong Team Management Skills.

Client & Stakeholder Management:

Act as the single point of accountability for healthcare client delivery. Lead operational reviews, service governance meetings, and executive SteerCos with client leadership. Build trusted relationships with CIO, CMIO, Clinical Operations, Revenue Cycle, and IT leaders. Coordinate with Oracle, third-party vendors, and internal crosstower teams. Team & Program Leadership Lead and mentor onshore, and nearshore Cerner delivery teams (L2/L3). Drive resource planning, skill readiness, succession planning, and retention. Ensure strong clinical domain awareness across teams (patient safety, care delivery impact). Foster a culture of accountability, resilience, and continuous improvement. Financial & Commercial Management Own budget, cost optimization, revenue assurance, and margin management for the Cerner engagement. Track and control FTEs, productivity, utilization, and billing accuracy. Support contract renewals, change requests (CRs), and scope expansions. Identify opportunities for automation, tooling, and efficiency levers. Compliance, Risk & Quality Ensure compliance with HIPAA, PHI, SOX, and healthcare regulatory requirements. Manage audit readiness, security incidents, and risk mitigation plans. Ensure adherence to ITSM, governance, and healthcare data protection standards. Cerner Functional Scope Experience across one or more of the following Oracle Cerner domains:

Clinical:

Millennium, PowerChart, CPOE, Nursing, ED, Surgery, Anesthesia Revenue Cycle:

Patient Accounting, Registration, Charge Services, HIM Ancillary:

Pharmacy, Lab (PathNet),

Radiology, PACS Integration & Reporting:

Interfaces (FSI/HL7), CareAware, HealtheIntent, Reporting Key Skills & Competencies Strong healthcare IT delivery leadership Deep understanding of Oracle Cerner architecture & operations ITIL based service management Crisis management & executive communication Financial acumen (P&L, margins, cost optimization) Vendor & SIAM coordination Data driven decision making

Preferred Experience:

Delivery leadership in AMS / Managed Services model Experience with multihospital, multifacility healthcare networks Exposure to Oracle, USPI, Tenet, or large payer/provider ecosystems. VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies. Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology. With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future. Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting. Committed to " People, Purpose, Planet ," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact. Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies. Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.