Senior Manager, Professional Services

SENIOR MANAGER, PROFESSIONAL SERVICES

The Senior Manager, Professional Services manages and develops our Abas Professional Services team while supporting Forterro's cloud strategy and modern delivery approach.

This role is delivery-driven:

you will build delivery capacity, strengthen team capabilities, drive version adoption, and ensure consistent, high‑quality execution across customer projects. This is a hybrid position located in Ashburn, VA. Responsibilities Lead, develop, and mentor a team of consultants Manage staffing, capacities, and utilization to meet project demand Own recruitment, onboarding, development, and retention of team members Improve and standardize delivery processes, supporting cloud readiness and scalable execution Enable customer cloud journeys and ensure high version adoption Collaborate closely with Services Leadership, Project Managers, Sales, Cloud Ops, and global delivery teams Act as Success Manager for assigned customers Contribute delivery expertise during pre‑sales and in project steering committees Skills, Knowledge & Expertise 3+ years of demonstrated people leadership experience within a professional services organization, including leading teams and driving performance Strong leadership and people development capabilities Experience in project delivery, resource allocation, and process improvement Firm understanding of cloud transformation and modernized ERP delivery models Excellent communication, structured working style, and customer‑centric mindset Background in computer science or business administration Experience with manufacturing industry processes (preferred) About Forterro Founded in 2012, Forterro has grown to become a category leader in industrial software - with strongholds in Europe's top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 2,500+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers' ability to operate efficiently and compete effectively.