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Logistics/ Operations Manager- FedEx Contracted Service Provider
Job
Federal Express- Independent Service Provider- Scout Logistics
Lowell, AR (In Person)
$51,500 Salary, Full-Time
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Job Description
Independent Service Provider that contracts with Federal Express to deliver and pick up packages in NW Arkansas. We are now accepting applications for Operations Manager and Business Contact position. Qualified applicants MUST meet the following criteria: Prior experience in the role of BC with a FedEx Ground ISP and/or Federal Express Manager preferred Requirements FRO knowledge is a Preferred! Ground Cloud knowledge is a Preferred! Prior Delivery Experience is a MUST! Route Delivery Capability is a MUST! Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity Exhibit professionalism when leading and coaching the team Employee time management including workforce planning, vacation, and time off Maintaining a fleet of vehicles including scheduling oil changes and other frequent maintenance with assistance from the owner Ability to Service Routes when needed- This will be a 10%-15% driving role to cover surges, call out's, vacations etc. Manage FRO and route planning. Perform above tasks on a six-day workweek Complete monthly maintenance logs for FedEx Take calls from drivers needing assistance Schedule employees to maximize package count and ensure new Drivers get training routes. Work a flexible schedule, including weekends, holidays, and during inclement weather Make your team feel valued and welcome through employee engagement Make roster adjustments as needed Facilitate ISP and Station communication during load out Track and report missing packages or delayed routes Communicating standard work and safety tips throughout the day Terminal troubleshooting On-road support and Lockout and towing coordination Rescue coordination & Track rescues Training new drivers and coordinating and/or performing ride along DOT & safety compliance Staffing and employment screening Handle all Station paperwork Attend station meetings Driving required in emergency situations Must be on call Investigates, resolves and/or escalates customer service issues, as appropriate Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with policies, procedures and other training requirements. Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive, professional manner