Operations Manager Transportation & Logistics

Quick Quality Logistics Prescott Valley, AZ Full-Time $60,000-$70,000 Base Salary + Performance Bonus Opportunities Lead High-Performance Logistics Operations Quick Quality Logistics is a rapidly growing transportation and logistics company committed to operational excellence, safety, accountability, and team development. We are seeking an experienced Operations Manager to help lead daily delivery operations and support our continued growth. This is a highly visible leadership position for someone who thrives in a fast-paced environment, embraces accountability, and enjoys building high-performing teams. This is not a desk job and not a passive management role. Our Operations Managers lead from the front, make real-time decisions, solve operational challenges, and set the standard for performance and professionalism. If you're looking for an opportunity to grow with an expanding logistics organization where your leadership directly impacts results, we'd like to hear from you. Position Summary The Operations Manager is responsible for supporting and overseeing all aspects of daily transportation and delivery operations, including dispatch execution, driver performance, staffing, labor planning, fleet readiness, safety compliance, and operational performance metrics. This role provides leadership for an operation consisting of 120+ employees and 60-80 daily delivery routes , requiring strong organizational skills, attention to detail, effective communication, and the ability to make sound decisions in a fast-paced environment. This position reports directly to the Vice President and works closely with company ownership to execute operational strategy and achieve business objectives. The ideal candidate has experience leading large teams of 30+ employees and possesses exceptional communication, organizational, leadership, and attention-to-detail skills necessary to manage a complex operation. This individual is a proactive operator who can lead under pressure, make real-time decisions, improve processes, and hold teams accountable to high standards. This position spends a significant portion of the day actively engaged in operations, coaching employees, supporting dispatch, conducting observations, and addressing operational issues in real time. This is not a passive management role. The Operations Manager is expected to lead from the front, maintain a visible presence throughout the operation, and actively support team members in achieving operational success. Key ResponsibilitiesOperations Leadership Provide direct leadership and operational oversight for a workforce of 120+ employees supporting 60-80 daily delivery routes , ensuring safe, efficient, and compliant operations across all areas of the business. Support oversight of all daily transportation and delivery operations. Ensure successful route planning, dispatch execution, and on-time departures. Monitor real-time route performance and make operational adjustments as needed. Drive operational excellence across loadout, on-road support, route recovery efforts, and end-of-day operations. Serve as a key escalation point for operational issues and problem resolution. Assist with implementation of operational initiatives and process improvements. Responsible for labor planning, overtime management, and operational cost control. Monitor labor efficiency and staffing utilization to ensure operational and financial objectives are achieved. Assist in managing departmental budgets and operational expenses. Team Leadership & Development Lead Dispatchers, Driver Trainers, and Delivery Associates. Coach and develop team members to improve performance and accountability. Support hiring, onboarding, training, and retention efforts. Conduct coaching sessions, performance reviews, corrective actions, and employee development discussions. Foster a culture of ownership, professionalism, teamwork, and safety. Maintain strong leadership visibility throughout daily operations. Performance Management Support accountability for operational performance metrics, including: Safety Service Performance Customer Experience Compliance Quality Productivity Analyze operational data and reporting to identify opportunities for improvement. Develop and implement corrective action plans. Drive continuous improvement initiatives across the operation. Utilize Excel and reporting tools to monitor KPIs, trends, and performance metrics. Safety & Compliance Enforce all company safety standards and operating procedures. Ensure proper incident reporting, documentation, investigation, and retraining. Maintain compliance with DOT regulations, company policies, and contractual requirements. Promote a safety-first culture through active leadership and accountability. Fleet & Asset Management Assist with fleet readiness and maintenance coordination. Track vehicle damages, downtime, and preventative maintenance needs. Ensure operational equipment, devices, and vehicles remain safe, functional, and properly maintained. Staffing & Labor Management Assist with scheduling and labor planning based on business needs. Support labor efficiency and overtime management initiatives. Manage attendance concerns, call-outs, voluntary time off decisions, and staffing adjustments. Ensure accurate timekeeping, payroll inputs, and labor reporting. Duties Lead and manage transportation planning, freight management, and fleet operations to ensure timely delivery and cost efficiency. Oversee warehouse distribution activities including shipping & receiving, inventory control, procurement, and order fulfillment to maintain optimal stock levels. Implement process improvement initiatives utilizing Lean principles and continuous improvement methodologies to streamline workflows and reduce waste. Supervise staff, including supervisors, dispatchers, forklift operators, and procurement personnel, fostering a high-performance team environment. Manage budgets related to logistics operations, including freight costs, procurement expenses, and operational overheads while maintaining profit & loss accountability. Develop demand planning strategies aligned with production scheduling and inventory management goals to meet customer expectations efficiently. Ensure compliance with safety regulations and industry standards while maintaining a safe working environment for all team members. Required Qualifications 3-5+ years of leadership experience in logistics, transportation, warehouse operations, distribution, manufacturing, or related industries. 3-5+ years managing teams in a fast-paced operational environment. Demonstrated experience directly managing teams of 30 or more employees . Proven ability to lead through multiple levels of staff, including supervisors, trainers, dispatch personnel, and frontline employees. Exceptional interpersonal communication skills with the ability to effectively communicate expectations, provide coaching, resolve conflict, and build trust across all levels of an organization. Strong attention to detail with the ability to identify operational issues, compliance concerns, performance trends, and process gaps before they become larger problems. Excellent decision-making and problem-solving abilities in time-sensitive situations. Ability to manage multiple priorities simultaneously while maintaining operational standards and accountability. Strong organizational, planning, and time-management skills. High proficiency with Microsoft Excel, reporting tools, and operational performance metrics. Ability to analyze data, identify trends, and develop action plans to improve performance. Comfortable delivering difficult conversations, corrective actions, and performance feedback professionally and consistently. Comfortable working weekends, holidays, and early mornings as operational needs require. Preferred Qualifications Experience managing teams of 50+ employees. Experience overseeing dispatch, transportation, delivery, warehouse, or distribution operations. Experience managing operational scorecards, KPIs, and performance management systems. Transportation, logistics, fleet management, or supply chain experience. Experience leading operational change initiatives and process improvement projects. Experience developing supervisors, trainers, and frontline leadership teams. Proven track record of improving operational efficiency, employee retention, safety performance, and service quality. Success in This Role Means Success in this position is measured by the ability to: Maintain safe and compliant operations. Meet service-level commitments. Achieve labor efficiency targets. Improve employee retention and engagement. Develop future leaders within the organization. Drive continuous improvement across all operational functions. What We're Looking For We are looking for a leader who: Takes ownership instead of making excuses. Leads with professionalism, integrity, and accountability. Communicates clearly and effectively with employees, customers, vendors, and leadership. Demonstrates exceptional attention to detail and operational awareness. Maintains composure and makes sound decisions under pressure. Builds high-performing teams through coaching, development, and accountability. Understands how to balance employee engagement with operational results. Identifies problems early and takes initiative to solve them. Holds themselves and others to a high standard of performance. Is committed to continuous improvement and operational excellence. Compensation & Benefits Competitive base salary: $60,000-$70,000 annually (DOE) Annual compensation includes salary plus performance-based bonuses tied to operational performance, safety, and company objectives. 401(k) with company match. Medical insurance. Dental insurance. Vision insurance. Paid Time Off (PTO). Tuition reimbursement. Leadership development opportunities. Clear advancement pathways within a growing organization. This Position May Not Be a Fit If You prefer a primarily office-based management role. You are uncomfortable holding employees accountable to performance standards. You struggle to make decisions in fast-paced environments. You prefer highly structured environments where every decision is made for you. This role is best suited for a hands-on leader who thrives in dynamic environments, embraces accountability, and enjoys building high-performing teams while driving operational results. Work Environment Fast-paced logistics and transportation environment. Combination of indoor and outdoor work. Active leadership presence required throughout operations. Frequent walking, standing, and engagement with drivers and staff. Hands-on involvement in dispatch, yard operations, and daily execution. Why Quick Quality Logistics? At Quick Quality Logistics, we believe strong leadership drives exceptional results. We invest in our people, promote from within, and provide leaders with the tools and support needed to succeed. If you're ready to lead from the front, develop teams, and help drive a high-performing operation, apply today. Quick Quality Logistics is an Equal Opportunity Employer.

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): How many employees have you directly or indirectly managed in a single operation? How many years of operations management experience do you have? Do you have experience managing transportation, logistics, delivery, warehouse, or distribution operations? Have you supervised other leaders (supervisors, dispatchers, trainers, managers, or team leads)? Are you willing and able to work weekends, holidays, and early mornings as business needs require? Have you been responsible for disciplinary actions, performance coaching, and terminations? Have you been responsible for operational budgets or cost control initiatives? What operational metrics have you been directly responsible for managing? (Select all that apply) Safety, Productivity, Labor Costs, Overtime, Customer Satisfaction, Compliance, Fleet Performance, Employee Retention, Budget Management Do you have prior Delivery Service Partner (DSP) leadership experience? If yes, what was your highest DSP leadership role?

Work Location:

In person