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Parts Manager
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Fairchild Equipment Inc.
Milwaukee, WI (In Person)
Full-Time
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Job Description
Parts Manager Fairchild Equipment Inc.
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ABOUT FAIRCHILD EQUIPMENT
Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We've grown from only a five-person operation to over 280 employees. Now under the leadership of Gary Fairchild's son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as Family Owned.COMPANY CULTURE
We know that in order for us to provide a dynamic and comprehensive customer experience, we need to have a team dedicated to industry experience, knowledge and customer service. We know our employees embrace our values and are driven to exceed expectations and we welcome the individual who shares those values. Come join our Fairchild Team! Family Values- Healthy work/life balance promoting a winning and pleasant work environment. Follow the Golden Rule. Safety Always
- We are committed to safety at all times and in all places. Customers for Life
- Excellence in customer Service. If we don't deliver, let us know, and we WILL fix it! Employer of Choice
- Happy and productive employees who outwork the competition. Active in our Communities
- Outstanding citizens in the market we serve.
ABOUT THE POSITION
Fairchild Equipment, Inc. is seeking an experienced and results-driven Parts Manager to lead the operations of our Southern Division Parts Department. This leadership role is responsible for overseeing all aspects of parts operations, including inventory management, purchasing, customer service, staff development, and financial performance. The successful candidate will ensure the department operates efficiently, supports internal and external customers, and contributes to the overall success of the organization.ESSENTIAL DUTIES AND RESPONSIBILITES
Direct and oversee daily operations of the Parts Department to ensure efficient workflow and exceptional customer service. Lead, coach, and develop parts department team members to maximize performance, engagement, and professional growth. Establish department goals, objectives, and performance metrics, and monitor progress toward achieving them. Foster a culture of accountability, teamwork, and continuous improvement. Manage inventory levels to ensure parts availability while maintaining optimal inventory turns and minimizing obsolescence. Develop and implement effective purchasing strategies and inventory control processes. Monitor stocking levels, cycle counts, and inventory accuracy to support operational efficiency. Ensure proper security and handling of parts inventory and assets. Partner closely with Service and Sales departments to ensure timely availability of parts for internal repairs and customer needs. Develop and maintain customer service standards that promote high levels of customer satisfaction. Resolve customer concerns and complaints promptly and professionally. Support team members with technical guidance and product knowledge as needed. Prepare, manage, and maintain the annual parts department operating budget. Monitor departmental expenses, gross profit, and overall financial performance. Implement pricing and merchandising strategies that support profitability and market competitiveness. Analyze reports and key performance indicators to identify opportunities for growth and improvement. Ensure compliance with all applicable federal, state, and local regulations related to parts operations and sales. Manage employee scheduling, payroll review, and departmental staffing needs. Maintain accurate records, reporting, and operational documentation. Support company initiatives, policies, and safety programs. Partner with the Safety Manager to promote and support company safety initiatives, ensure compliance with safety policies and procedures, and foster a culture of safety throughout the Parts Department. Actively participate in safety meetings, training programs, audits, and continuous improvement efforts related to workplace safety. Perform additional duties and assume other responsibilities as assigned by management to support departmental and organizational objectives.Qualifications/Requirements:
High school diploma or equivalent. 5-10+ years of technical training preferred. Knowledge of forklift/heavy equipment industry is preferred. 10+ years of supervisory role. Ability to drive 50% of the time. Excellent written and oral communication skills Excellent leadership and communication skills. Ability to work with minimal supervision and guidance. Intermediate computer skills and good working knowledge of Microsoft Office. Adapt and work in a fast pace environment.Employee Benefits include:
Full benefits package, including Medical, Dental and Vision insurance. Ability to have a flexible work schedule. Casual office dress code. Generous Paid Time Off Paid Holidays. 401(k) retirement plan and Employer Match. Wellness Program that offers the opportunity to earn a medical insurance discount. Company Paid Short- Term and Long-Term Disability.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequent physical activity of the position: Stooping- bending body downward and forward by bending spine at the waist. Kneeling
- bending legs at knee to come to a rest on knee or knees. Crouching
- bending the body downward and forward by bending leg and spine. Crawling
- moving about on hands and knees or hands and feet. Reaching
- extending hand(s) and arm(s) in any direction. Standing
- remaining upright on the feet, particularly for sustained periods of time Walking
- moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Pushing
- using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pulling
- Using upper extremities to exert force in order to draw, drag, haul or tug objects in sustained motion. Lifting
- raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Fingering
- Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole and or arm as in handling. Grasping
- applying pressure to an object with fingers and palm. Talking
- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing
- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication. Climbing
- ascending or descending. Occasional Physical Activity of the position: Balancing
- maintaining body equilibrium. Fingering
- perceiving attributes of objects by touching with skin, particularly that of fingertips.