Senior Implementation Manager

Job Title:

Senior Implementation Manager Job Description The Senior Implementation Manager leads complex, multi-workstream implementations of transportation and traffic safety enforcement solutions for public sector clients. This role oversees system integration, quality assurance, and client onboarding and migration while serving as the primary point of contact for municipalities, Departments of Transportation, and government agencies. The position requires strong leadership, deep project management expertise, and the ability to navigate technical, regulatory, and operational requirements to deliver scalable, compliant, and high-impact transportation technology solutions. Responsibilities Lead multiple concurrent implementation workstreams, including system integration, quality assurance, and client onboarding and migration for transportation and traffic safety enforcement solutions. Serve as the primary point of contact during program implementation for municipalities, Departments of Transportation, and government agencies, providing clear and transparent updates on scope, schedule, risks, and milestones. Act as the central liaison between public sector clients, vendors, and internal teams to ensure clear communication, regulatory alignment, and high levels of client satisfaction. Define and execute comprehensive program implementation roadmaps, aligning priorities across engineering, product, client services, operations, and executive leadership. Proactively identify, assess, and mitigate risks, dependencies, and compliance considerations throughout the program implementation lifecycle. Collaborate closely with project managers, engineers, architects, developers, QA, operations, and customer support teams to deliver scalable transportation technology solutions. Champion agile methodologies and continuous improvement practices to enhance program delivery efficiency, quality, and outcomes. Establish, enforce, and refine project management standards, processes, and reporting to optimize performance, transparency, and accountability across projects. Manage resources, budgets, timelines, and risk frameworks across multiple large-scale public sector implementation projects. Oversee the development of project documentation, training programs, and user materials to support successful implementation, adoption, and ongoing use by government stakeholders. Lead change management efforts, evaluating impacts on cost, schedule, and quality, and clearly communicating implications and recommendations to stakeholders and leadership. Ensure a smooth transition of implemented transportation and traffic safety enforcement systems into operations for long-term support, maintenance, and service continuity. Conduct post-implementation reviews to capture lessons learned, identify process improvements, and strengthen future program delivery. Partner with Sales, when appropriate, to identify opportunities to expand transportation solutions and government service offerings within existing municipal and Department of Transportation partnerships. Drive customer satisfaction by ensuring all deliverables meet regulatory requirements and consistently exceed the expectations of public sector clients. Build and nurture a strong, collaborative team culture, providing leadership, guidance, and support to cross-functional project teams. Essential Skills Bachelor's degree in a related field or equivalent work experience. Minimum of 5 years of experience in government services and/or transportation solutions, including field service management (preferably in intelligent transportation systems, surveillance, or enforcement technologies). Proven ability to manage complex implementation projects from initiation through completion with measurable success. Strong leadership skills with experience managing cross-functional teams of varying sizes and building a positive, high-performance culture. Deep understanding of project management methodologies, tools, and best practices. Demonstrated experience in budget management, resource planning, and risk mitigation. Exceptional communication, negotiation, and stakeholder management skills, with the ability to influence and align diverse stakeholders. Ability to facilitate harmonious business relationships across functions and at all organizational levels. Experience implementing technology projects or products into customer environments, including networking and connectivity integration. Experience working with government or public sector clients (highly preferred). Willingness to travel to customer locations and the corporate office as needed. Additional Skills & Qualifications Advanced degree in a related field. PMP (Project Management Professional) or equivalent project management certification. Experience with traffic safety, automated photo enforcement, or other technology-driven transportation solutions. Experience with camera systems, including traffic or surveillance cameras. Experience with lidar or radar technologies used in traffic enforcement or safety applications. Experience with data systems, including data collection, integration, and reporting for transportation or enforcement solutions. Experience with networking concepts and technologies related to system connectivity and integration. Familiarity with intelligent transportation systems (ITS), traffic enforcement technologies, and related software platforms. Proven ability to lead, motivate, and develop teams while fostering a collaborative and accountable culture. Strong analytical and problem-solving skills with a focus on continuous improvement and operational excellence. Work Environment This is an on-site role based in Maryland, working closely with distributed leadership and team members who may sit in other locations. The position supports public sector transportation and traffic safety enforcement programs and involves regular interaction with government agencies, technical teams, and external partners. The work environment is professional and technology-focused, with frequent collaboration across engineering, product, operations, and client services functions. The role may require travel to customer locations and the corporate office as needed. Employees have access to comprehensive benefits, including health, dental, and vision coverage with a high employer contribution toward premiums, a retirement plan with competitive options, short-term disability coverage, and paid vacation and sick days. Job Type & Location This is a Permanent position based out of Louisville, KY. Pay and Benefits The pay range for this position is $100000.00

• $120000.00/yr.
• Health, Dental, and Vision coverage
• company pays 90% of employee premiums. Any additional dependents they will pay for 50% of their health insurance
• Retirement Plan
• Simple IRA and Roth IRA with competitive options (401k will be implemented once company hits 100 employees, which is projected by end of year)
• Offer life insurance
• Short-Term Disability
• Paid Vacation and Sick Days Workplace Type This is a fully onsite position in Louisville,KY.

Application Deadline This position is anticipated to close on Apr 30, 2026. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people Actalent is an equal opportunity employer. About Actalent Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day. Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.