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Dispatcher/Manager
Job
M&R DISPOSAL SERVICES
New Orleans, LA (In Person)
$47,840 Salary, Full-Time
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Job Description
Required Qualifications High school diploma or GED (associate's degree preferred) 2+ years of office administration, dispatching, logistics, transportation, or customer service experience Strong computer skills, including Microsoft Office (Word, Excel, Outlook) Experience scheduling personnel, routes, or service calls Excellent verbal and written communication skills Strong organizational and multitasking abilities Ability to work in a fast-paced environment and prioritize changing demands Accurate data entry and recordkeeping skills Professional customer service experience handling phone calls, service requests, and complaints Ability to maintain confidentiality and handle sensitive information Knowledge and experience with Quickbooks Desktop Preferred Qualifications Experience in waste management, trucking, transportation, construction, utilities, or similar industries Knowledge of routing and dispatch software Experience managing driver schedules and vehicle assignments Familiarity with DOT regulations, driver logs, or transportation compliance requirements Bookkeeping, invoicing, accounts receivable, or payroll experience Bilingual (English/Spanish) skills, if applicable to your workforce and customer base Key Responsibilities Dispatch drivers and coordinate daily pickup and disposal routes Monitor route progress and adjust schedules as needed Answer customer calls and resolve service issues Maintain driver, vehicle, and customer records Process invoices, work orders, and service tickets Coordinate with management regarding staffing and equipment needs Ensure compliance with company policies and applicable regulations Prepare daily, weekly, and monthly operational reports Be able to keep up with all certifications Desired Traits Dependable and punctual Strong problem-solving skills Ability to remain calm under pressure Attention to detail Team-oriented with a positive attitude Self-motivated and proactive