Job Description
Transportation Supervisor 3.6 3.6 out of 5 stars Kalamazoo, MI 49001 Full-time
SCHUPAN & SONS INC 109
reviews Full-time Title:
Transportation Supervisor Classification:
Non-exempt, hourly Reports To:
Transportation Manager Position Type:
Full-Time Shift:
1st Hours:
Monday-Friday 6am-2:30pm About Schupan We've been creating sustainable material solutions since 1968.• At Schupan, we want to positively impact our people, community, and planet every day. Join our team and find a career where you can grow and receive competitive wages, benefits, and monthly incentives. You will be part of a team that's building a more resourceful future . Find your purpose and your career at Schupan.com. CORE VALUES
We believe our core values foster a culture of excellence through growth. Schupan expects all employees to perform their job duties and consistently follow the code of conduct, by exhibiting behaviors that reflect: Integrity, Empowerment, Sustainability, and Compassion. Benefits We believe our employees make us the best. Some benefits of working at Schupan:
People-first culture Career advancement and growth opportunities Weekly pay Discretionary bonuses available: safety and attendance bonus, end-of-year bonus, monthly gas bonus PTO and 401k and match eligibility available Day 1 Medical, dental, company paid employee only dental, dental for dependents, company paid core vision for employee and family (available 1st of the month after hire) HSA, FSA, wellness premium discount Company-paid group life and AD&D, voluntary life, short and long-term disability Pet insurance, paid parental leave, tuition reimbursement, and EAP, among others SUMMARY The Transportation Supervisor oversees daily dispatch operations, ensuring efficient coordination of drivers, loads, routes, and schedules. This role provides mentorship and specified supervisory responsibilities for transportation staff, monitors fleet performance, supports CDL A drivers with real time problem solving, and helps maintain service, safety, and compliance standards. ESSENTIAL FUNCTIONS
(Other duties may be assigned, and management retains the discretion to add, delete, or change the duties at any time) Dispatch & Operations Directly supervise drivers as assigned; Lead, mentor, and support transportation team to meet performance expectations. Coordinate and assign daily loads, routes, and schedules for CDL A drivers. Monitor driver progress, delivery times, and route updates throughout the shift. Respond promptly to issues such as delays, equipment breakdowns, customer changes, or weather impacts. Optimize routing to increase efficiency and reduce operating costs. Determine types or amounts of equipment, vehicles, or personnel required, according to customer needs Leadership & Team Coordination Serve as the primary point of contact for dispatch staff and provide direction during high volume or complex situations. Train and mentor new transportation staff as needed Support Transportation Operations Manager in providing ongoing performance feedback. Assist with scheduling dispatch coverage to ensure full-time operational support. Act as shift lead, escalating issues to management as needed. Driver Support Communicate clearly and professionally with CDL A drivers regarding load details, expectations, and updates. Promote a culture of safety and adherence to DOT/FMCSA
regulations. Customer Service & Communication Serve as a liaison between customers, dispatch, and drivers to maintain accurate delivery windows and service quality. Resolve customer inquiries regarding shipment status, delays, or other concerns. Update internal systems with real time load status and delivery confirmations. Coordinate regularly with the scale room, maintenance, and related teams to support efficient logistics, proper scheduling, and safe equipment operation. Oversee equipment dispatch operations to ensure precise, customer-specific pairing of tractors, trailers, and specialized containers. Leverage in-depth knowledge of diverse fleet assets to ensure optimal truck-trailer-container configurations for customer orders. Compliance & Documentation Track driver hours, ensuring Hours of Service (HOS) compliance. Maintain accurate logs, dispatch notes, and load records in the TMS (Transportation Management System). Assist in incident reporting and documentation when issues arise. Technology & Reporting Utilize dispatching and routing software to assign loads and track fleet movement. Run reports on fleet utilization, on time performance, or driver metrics as assigned. Identify trends or areas for operational improvement. Meet target transportation metrics goals. Maintain regular and predictable attendance. Perform other duties as assigned. Exhibit behaviors that reflect the company's core values: Integrity, Empowerment, Sustainability, and Compassion. REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. QUALIFICATIONS EDUCATION AND EXPERIENCE
2-4+ years of experience in dispatching, transportation, or logistics (CDL A environment required). Roll-off, lugger, tipper, and recycling/waste environment, or similar experience preferred Strong understanding of DOT/FMCSA
regulations Proven ability to lead and mentor team members Proficiency with dispatching software and GPS tracking tools SKILLS AND ABILITIES
Excellent communication, multitasking, and problem solving skills Ability to travel to Elkhart as needed Knowledge of truck maintenance Understanding of ISO 9001
Ability to adapt to changes in a fast-paced work environment, manage competing demands, and deal with frequent change, delays, or unexpected events Manage difficult or emotional situations, solicit customer feedback to improve service, and respond to requests for service and assistance WORKING ENVIRONMENT & PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities who are otherwise qualified to safely perform the essential functions of the job unless such accommodation would impose an undue hardship on the Company. While performing the duties of this job, the employee is regularly required to: Frequently lift, move, or position materials weighing up to 50 lbs. Exposure to outdoor climate Remain in a seated position for 65% of the scheduled shift. Routinely performs repetitive movements such as bending, twisting, reaching and lifting. Personal protective equipment (PPE) is required in the production department and other designated areas. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
