Service Supervisor (Internal Applicants Only)

•THIS

IS AN INTERNAL OPPORTUNITY OPEN TO CURRENT PIERCE TRANSIT EMPLOYEES ONLY

•Pierce Transit is dedicated to fulfilling the mission of improving the quality of life in our community by providing safe, reliable, innovative, and useful transportation services that are locally based and regionally connected. Now Recruiting 3 Immediate Vacancies (Internal Candidates Only) Are you ready to grow your career and expand your impact within our organization? We are seeking highly motivated and resourceful internal candidates who are ready to build their leadership skills and take the next step in their professional development. This opportunity is designed for individuals who are eager to broaden their experience, strengthen their decision-making abilities, and contribute at a higher level within transit operations. Key Responsibilities Mentor and coach Transit Operators to enhance performance and service delivery Resolve operational challenges and customer relations matters professionally and efficiently Provide guidance on agency rules, policies, and procedures related to radio communications, dispatch, and field supervision Deliver real-time, on-the-road operational support and oversight Monitor routes and service areas to proactively address service issues Evaluate operator performance and provide constructive feedback Support operator training and ongoing development Coordinate closely with dispatch to ensure effective and efficient service delivery Assist with special projects, research initiatives, and administrative reporting Why Join Us? This role offers the opportunity to: Build and refine your leadership and decision-making skills Gain broader exposure to transit operations and service management Influence service quality and team performance Contribute directly to safe, dependable transit service for our community Position yourself for continued growth within the organization If you are ready to challenge yourself, grow as a leader, and leverage your operational expertise and commitment to service excellence, we encourage you to apply.

BENEFITS

At Pierce Transit, our employees' health is important to us too! That's why we offer four on-site gyms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages. If your career goals change while you're employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a position at Pierce Transit. All of Pierce Transit are required to participate in the Washington State Public Employees' Retirement System (PERS). Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, PERS2 and PERS3 , as well as a matching program for 457 deferred compensation. Employees are not covered under the Social Security System except for a 1.45% payment for Medicare. Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry.

PAID LEAVE

Full-time Pierce Transit employees are eligible to receive 11 paid holidays, 2 personal paid holidays, 12 days of sick leave, and 12 vacation days per year. Part-time employees, receive pro-rated leave, to include sick leave, vacation, personal holiday and holiday pay. Vacation leave accrual rates increase per the applicable Collective Bargaining Agreement. The following functions are not intended to serve as a comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. For the full list of Essential Functions, visit the C lassification Summary page. Assures that Agency standards of safety, courtesy and reliability are met by daily monitoring of transit operations staff and contracted vendors for adherence to Agency policies, rules, regulations and schedules; Takes necessary corrective actions up to and including recommendations for disciplinary action. Confers with Transit Operators regarding proper safety procedures, defensive driving techniques, customer relations issues, report preparation and new or revised policies, procedures and schedules; Counsels and takes corrective action when necessary and provides written documentation. Takes charge of accident or other emergency scenes, ensuring safety and security of operators, customers and Agency equipment; Operates buses or vans when necessary; Reroutes buses or vans and adjusts headways in response to field conditions, in the field working in conjunction with the Comm. Center; Conducts on-the-scene accident investigation and documents findings. Ensures that the complete facts are determined and reported in any agency related investigation. Assists operators in courteously gaining passenger cooperation by advising customers regarding Agency policies, procedures, rules, and regulations. Evaluates service changes and/or service delivery and recommends improvements to the appropriate manager. Operates portable, mobile and base station two-way radios as part of or separately from the Agency mobile relay radio system. Operates mobile communication system, Clever CAD, ORCA, and other equipment and technologies. Works with police officers to provide security to transit operators and customers. Meets with Transit Operators to evaluate service and resolve problems. Provides individual or small group training to Transit Operators; Works with the Bus Training Division in the provision of training to new and experienced Transit Operators. Identifies operators' training and support needs and coordinates provision of appropriate assistance. Carries out special projects; prepares regular and special oral and written reports; documents daily Operations activities. Has regular and predictable attendance. Performs other related duties as assigned

Required:

High School diploma or equivalent and eighteen (18) months experience in transit operations with Pierce Transit or another transportation agency.

Internal Applicants:

Applicant must have performance history which demonstrates integrity, accountability, safety and responsible behaviors while employed at Pierce Transit.

Desired:

One year of experience in a leadership capacity requiring counseling or advising others, planning, overseeing and reviewing their activities. To be considered, applicants must submit electronic applications documenting their ability to meet the minimum qualifications.

Important note:

Information on attachments including resumes and/or cover letters will not be used to determine whether or not you meet the minimum qualifications.

Knowledge and Abilities Knowledge of:

Pierce, King, and Thurston County areas and roads; in-person and telephone techniques for providing service to the disabled and others with special needs; Proper English usage; Pierce Transit system, routes and fares; Operations Department policies, procedures, rules, and regulations; policies and procedures specific to the Service Coordination or Specialized Transportation Divisions, whichever is applicable; Washington vehicle code and other laws and regulations governing public transportation and operation of commercial vehicles. Ability to : Plan, organize and guide the activities of others; counsel, advise, train and motivate Transit Operators regarding performance and procedures; Communicate tactfully and effectively with culturally diverse individuals at all levels and of varying socioeconomic backgrounds; Sensitively deal with elderly and physically and mentally challenged customers; Recognize problems and recommend solutions; Understand, interpret and apply contracts, laws, policies, procedures and regulations; Exercise sound judgment in stressful situations; Communicate effectively orally both individually or in small groups and in writing; Operate a computer using Windows applications and other computer software programs; pass a job related examination; Pass federally required drug and alcohol testing mandates; Drive all job related vehicles and maintain a valid WA State driver's license and/or CDL as required.

Special Requirements:

Must possess a valid Washington State driver license at time of application, with maintenance thereafter Must obtain a Class B Commercial License Permit (CLP) prior to hire and successfully obtain a Class B Commercial Driver License (CDL) with air brake and passenger endorsement within ninety (90) days of hire, with maintenance thereafter. Clearance is required prior to accessing Joint Base Lewis-McChord (JBLM). Employees in this classification are subject to recurring background checks conducted by JBLM. This job is considered safety sensitive, covered by the Agency's drug and alcohol program and subject to testing according to federal regulations and Pierce Transit Policy. Must have the ability to operate all transit coaches and SHUTTLE vans.

Physical Requirements:

Must have the ability to perform the essential functions as described above including the ability to maneuver 300 pounds (passengers and wheelchair) over a 6" curb and up typical wheelchair ramps. The position involves physical demands, such as exerting up to 50 lbs. of force to move objects. •

Note:

Applicants who meet minimum qualifications will be required to complete an online skills assessment(s) as the first step in the selection process. Application Instructions To be considered for this vacancy you must apply online: The online application must include a chronological work and/or education history covering ten years. Applicants must also attach a cover letter stating how they meet the qualifications for the position in order to be considered. At least 3 professional references to include a recent or current supervisor with names, email addresses and current phone numbers.

READ THE FOLLOWING INFORMATION COMPLETELY

Carefully review your application for accuracy, spelling and grammar before submitting. Please ensure that your work history has been updated to include employment end dates as applicable. The initial screening of applications will be solely based on the information provided in the supplemental questions and the content and completeness of the "work experience" and "education" sections of your application at www.piercetransit/careers/ . A resume will not substitute for completing the "work experience" section of the application. All information may be verified and documentation may be required. For questions regarding this recruitment or assistance with the application process, please contact Pierce Transit Employee Services @ 253-581-8095 or jobs@piercetransit.org If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com . Pierce Transit Is An Equal Employment Opportunity Employer Pierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay and all other forms of compensation, including benefits, and all other terms and conditions of employment.