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Full Time - Fulfillment Team Lead - Opening
Job
Lowes
Oviedo, FL (In Person)
Full-Time
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55
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Job Description
Job Description Help for Job Description. Opens a new window. Expand your career possibilities. Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply! Find Your Home to More Possibilities. Key Responsibilities
- Coach and model service excellence through accurate and high quality picking, staging, and order validation. \n
- Respond to customer and associate questions, resolve issues, and escalate when needed. \n
- Balance service, administrative, and maintenance tasks with fulfillment responsibilities. \n
- Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside. \n
- Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively. \n
- Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation. \n
- Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards. \n
- Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements. \n
- Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed. \n
Powered Equipment Certification:
Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified). \n- May be assigned other duties to support business needs.