Order Management & Shipping Coordinator

Are you an organized, customer-focused professional who enjoys making a difference every day? Join Madico, a global leader in specialty films, where your attention to detail and communication skills helps customers around the world receive the right products at the right time. In this role, you'll be the main point of contact for our customers—from account setup through order processing, shipping, and delivery. You'll work closely with our sales, finance, and production teams to ensure every order runs smoothly and every customer feels supported.

What You'll Do:

Manage the full order cycle, from setup to shipment. Communicate product availability, pricing, and shipment details clearly and professionally. Partner with internal teams to resolve issues quickly and accurately. Prepare shipping and export documents (commercial invoices, packing lists, certificates of origin, etc.) ensuring compliance with international trade regulations. Coordinate with freight forwarders and carriers to meet delivery schedules. Track orders, update customers proactively, and maintain accurate records. Support invoicing, payments, credits, and returns. Maintain sales and order reports as directed by management. Provide root-cause analysis and recommendations to improve the order management and shipping processes.

What We're Looking For:

Experience in order management, logistics and customer service (4+ years preferred, but we value equivalent skills and initiative). Excellent communication skills and a passion for helping customers. Strong organizational skills and attention to detail. Comfort working in a fast-paced, team-oriented environment. Proficiency with ERP, order entry systems and web shipping portals is a plus. Advanced Microsoft Office Skills is preferred.

Why You'll Love Working Here:

Collaborative, supportive team environment. Opportunities to grow within a well-established, innovative company. Competitive pay and benefits. $100 sign-on bonus after 90 days of employment.

Tools and Equipment used:

Desktop computer with multiple monitors. Microsoft Office Suite includes Outlook, Teams, Word, Excel and PowerPoint. Adobe Pro, Salesforce CRM, Virtue phone system, shared laser printers and shipping portals.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder height, below the waist, or Lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required.

Work Environment:

The performance of this position represents a typical office environment but occasionally requires exposure to the manufacturing areas which require the use of personal protective equipment such as safety glasses and steel toe or composite toe shoes.

Selection Guidelines:

A formal application and various interviews Authorization to work in the US Drug Screen and background check

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person