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Assistant Operations Manager
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RBW Logistics, LLC
Augusta, GA (In Person)
Full-Time
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Job Description
Assistant Operations Manager RBW Logistics, LLC - 2.9 Augusta, GA Job Details Full-time 19 hours ago Qualifications Managing customer accounts Stakeholder engagement Performance improvement leadership Client onboarding Team leadership Standard Operating Procedures (SOPs) implementation Operational management B2C Retail shipping operations Cycle counting inventory management Warehouse staffing Warehouse management system Mid-level Incident Escalation E-commerce Order shipping Managing clients in a customer support role Team development Key Performance Indicators Order fulfillment receiving B2B business model Workforce planning strategy Professional development support Distribution management Customer engagement Compliance documentation Implementation of OSHA safety standards Space optimization in warehouse operations Shipping and receiving inventory management B2B Full Job Description Opportunities to Shine and Grow. More than a role- RBW is where you can build a meaningful career. Whether you're early in your journey or a seasoned professional, you'll have opportunities to develop your skills, take on meaningful challenges, and make a difference alongside people who care deeply about the work and each other. Here, your ideas matter, your contributions are recognized, you're part of a team, and your growth is supported- as we elevate work and enrich lives . Operational Leadership Oversee daily warehouse operations including receiving, put-away, inventory control, order fulfillment, and shipping. Support both B2B and B2C distribution models, including case pick, each pick, and eCommerce fulfillment. Ensure SOPs and SLAs are followed for each client, adjusting workflows to meet volume fluctuations and customer-specific needs. Monitor and improve warehouse processes such as wave planning, slotting, and pick path optimization. Maintain inventory accuracy through cycle counts, reconciliations, and WMS integrity. Collaborate with transportation teams to meet carrier cut-offs and delivery expectations. Lead onboarding for new clients, including SOP documentation and go-live execution. Conduct weekly billing and quarterly business reviews with clients. Assist in annual budgeting and purchasing processes. Team Management Support and develop a high-performing team of warehouse associates. Plan and adjust labor to meet daily operational needs and customer demand. Foster a culture of accountability, safety, and continuous improvement. Customer Engagement Serve as a key point of contact for assigned customer accounts. Address escalations, provide performance updates, and ensure service excellence. Communicate customer feedback and improvement opportunities through leadership. Process & Continuous Improvement Identify inefficiencies and implement best practices to improve productivity and service. Test and provide feedback on new systems and tools to enhance operations. Maintain and update SOPs to reflect evolving best practices. Ensure compliance with OSHA, sanitation, safety, and maintenance standards. Monitor KPIs and operational metrics to drive performance and accountability. Maintain accurate documentation and audit readiness across all areas.