Function Lead, Fulfillment Center

Walgreens Fulfillment Center Function Lead, Fulfillment Center Mansfield, MA Apply Function Lead, Fulfillment Center

• Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center.

Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns, monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved.

• Job Responsibilities:

• Resolves and/or provides technical advice on complex or critical issues that have been escalated fromSenior level roles.
• Serves as a resource for all representatives.
• Seeks guidance from Group Supervisor forthe most complex and critical issues, questions, or problems.
• Supervises daily activates of all team members for scheduled shift and provides feedback and coachingof team members according to quality standards.
• Reports any necessary issues or concerns to GroupSupervisor.
• Plans, prioritizes, organizes, and completes work to meet established objectives.
• Monitors trends and notifies Group Supervisor of recurring or high priority issues.
• Maintains records of customer and/or client interactions, records details, complaints, comments, andaction taken.
• Responds to escalated inquiries or to notify them of investigation results and plannedadjustments.
• Continues to look for ways to improve current processes with enhancements and ideas.
• Monitors team member performance by observing employee demeanor, technical accuracy, andconformity to company policies.
• Improves performance of the department by building team morale,motivating team members, and using constructive coaching.
• Identifies areas where additional development is needed and makes recommendations on how toachieve necessary results.
• Responsible for ensuring compliance with federal, state, and local laws, as well as company and facilitypolicies and procedures.
• Maintains standards of performance in accordance with policies andprocedures (e.

g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, requiredproductivity levels, timeliness expectations, etc.).

Basic Qualifications:

• High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment.
• Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license.
• Experience in identifying operational issues and recommending and implementing improvements to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online).

Preferred Qualifications:

• Bi-lingual in English and Spanish.
• Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified.
• Process improvement, Lean or Six Sigma experience in a logistics setting.
• Experience in a facility that utilizes pharmacy dispensing technology
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience building and maintaining relationships within a team.
• We will consider employment of qualified applicants with arrest and conviction records.

• Salary Range:

  \$23.5
• \$31.

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