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IT Support Specialist Warehouse Operations

Job

EZSVS USA Inc.

Rancho Cucamonga, CA (In Person)

$65,000 Salary, Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 7/5/2026

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Job Description

IT Support Specialist - Warehouse Operations
EZSVS USA
Inc. - 3.5 Rancho Cucamonga, CA Job Details Full-time $60,000 - $70,000 a year 7 hours ago Qualifications Spanish Incident management software English Windows Customer relationship management (CRM) systems (technically supported) Customer support ticket management IP networking Desktop administration Ticketing system technical support Full Job Description We are seeking a hands-on IT Support Specialist to manage day-to-day technical operations at a large-scale e-commerce fulfillment warehouse (400k-500k sq. ft.) in Rancho Cucamonga. This is an active, frontline, on-site role focused on ensuring maximum operational uptime. You will support standard office hardware as well as specialized warehouse logistics equipment.
Key Responsibilities Warehouse Hardware Support:
Troubleshoot and configure specialized logistics hardware, including PDA/handheld scanners, barcode readers (Zebra/Honeywell), label printers, digital scales, and WMS terminals.
System & Device Management:
Handle PDA firmware upgrades, network onboarding (MAC whitelisting), and OS-level troubleshooting for Windows/macOS devices.
Network & Monitoring:
Conduct routine wired/wireless signal strength testing on the warehouse floor, troubleshoot connectivity issues, and monitor security camera NVR systems.
Asset Lifecycle & Security:
Maintain IT asset inventory (流转、损坏处理) and strictly follow data security protocols for device wiping and decommission.
SLA & Ticketing:
Log and track all service requests within the enterprise ticketing system, responding to critical incidents within established SLAs.
Qualifications Experience:
2+ years of IT support experience, ideally within a warehouse, logistics, manufacturing, or supply chain environment.
Technical Skills:
Strong familiarity with handling warehouse IT hardware, basic TCP/IP networking, and ticketing systems (Jira, ServiceNow, or equivalent).
Physical Demands:
Ability to work dynamically on a concrete warehouse floor, stand for long periods, and lift equipment up to 40 lbs.
Schedule:
Reliable to work a consistent 40-hour daytime shift, with flexibility to support operational needs or overtime if required. Language (Preferred): Bilingual in English and Mandarin (or Spanish) is highly preferred.
Salary & Benefits Employment Type:
Full-Time Contract Base Salary:
$60,000 - $70,000 / year (Depending on experience)
Job Location & Commute Primary Site:
Rancho Cucamonga, CA Training Period:
Minimum 1 month of mandatory initial training at our Los Angeles office before warehouse deployment.
Pay:
$60,000.00 - $70,000.00 per year
Work Location:
In person