E-Commerce Warehouse Associate

E-Commerce Warehouse Associate The Huntington•3.3 San Marino, CA Job Details Full-time $21•$22 an hour 4 hours ago Benefits 403(b) matching Health insurance Dental insurance Paid time off Vision insurance 403(b) Qualifications Retail customer service procedures Computer operation Customer communication Microsoft Excel Maintaining an organized workspace Microsoft Outlook Packing Writing skills Filing Manual packaging High school diploma or GED Barcode scanners Barcode scanning for logistics Microsoft Teams Technical Proficiency Material handling equipment operation Quality data entry Office record organization Customer data entry Full Job Description About Us At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law. The Huntington Founded in 1919, The Huntington is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences. The Culture Here we are committed to the highest of standards in all that we do•from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies. At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity.

Intellectual Curiosity:

Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture.

Collaboration:

Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community.

Stewardship:

We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community.

Belonging:

We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection.

Integrity:

We value respect and honesty, working to fulfill our mission with honor and ethical principles. Job Description About the Role The Huntington Store E-Commerce Warehouse Associate is an essential logistics team member who is at the heart of our customer experience•ensuring that every online order is picked accurately, packed with care, and shipped on time. They will also play a key role in keeping our inventory organized by receiving and processing new stock as it arrives. The role requires a blend of physical stamina, sharp attention to detail, and the ability to communicate clearly, effectively, and politely both verbally and in writing. This person will be a flexible collaborator who contributes to a harmonious team environment and to The Huntington Store's revenue and growth. S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.

Essential Duties Order Fulfillment:

Picks products for orders from warehouse or store based on digital or printed pick lists and packs them securely for shipment.

Shipping and Labeling:

Weighs and labels orders using our shipping software to generate carrier labels and transports packages to the mailroom for timely shipping within 24-48 hours.

Customer Service:

Provides excellent customer service. Promptly responds to all inquiries regarding the webstore and in-store pick-up orders via e-mail and/or telephone.

Inventory Receiving:

Unload incoming shipments, verify contents against packing slips, and report any discrepancies or damages. Apply price/barcode labels to received merchandise as needed.

Stock management:

Organize and "slot" new inventory into designated locations to ensure a smooth picking process.

Quality Control:

Conduct brief inspections of items during the picking process to ensure customers receive only high-quality products.

Organization:

Maintains shipping supplies inventory and initiates supply requests in a timely fashion, anticipating periods of elevated sales orders.

Record Keeping:

Keeps accurate and up-to-date files on customer sales. Works with Retail Business Development Manager to keep e-commerce information accurate to guarantee customer satisfaction upon delivery.

Inventory Management:

Notifies Retail Operations Manager when inventory counts are found to be incorrect.

Communication:

Notifies management when assistance is needed during periods of increased order volume. On occasion, this role helps with moving products from one location to another for special merchandising displays including store-related events. Participates in annual store physical inventory

Safety and Maintenance:

Maintain a clean and organized workspace to comply with safety regulations and operating equipment such as dollies and pallet jacks. May perform other related duties as assigned Candidate Requirements and Experience Knowledge, skills, and abilities:

Education:

minimum of high school diploma or GED required Technical proficiency: Familiarity with Shopify and/or ShipStation software. Basic computer skills for data entry; familiarity with Microsoft Office (especially Outlook and Excel, and preferably Teams). Comfortable using handheld scanners, tablets, and basic shipping software.

Speed & Accuracy:

You take pride in being fast but understand that getting the order right is the top priority. Attention to

Detail:

Critical for accurately picking and packing orders, assigning shipping labels properly, and identifying damaged or defective items before packing

Communication:

Strong verbal and written skills are needed to provide exceptional customer service, and to collaborate with team members and supervisors.

Adaptability:

Must have ability to work with consistent accuracy even when business requires work to be performed at a quickened pace.

Organization:

Must be capable of organizing files and work area.

Customer Service:

Exceptional customer service; handling heavy customer traffic while remaining accurate, tactful, and courteous.

Physical:

Strength and mobility necessary to pack orders, lift and carry heavy (50 lbs. or more) boxes and other objects on occasion. Able to manipulate hand trucks and book carts loaded with several boxes 50 lbs. or more each.

Preferred:

Previous warehouse, retail, or e-commerce fulfillment experience is a plus, but we are happy to train the right person. Working Conditions Works primarily in the Store's warehouse, but tasks will occasionally take place at other locations on campus. Works with equipment such as pallet jacks, dollies, hand trucks, and carts. Shifts often include overtime during peak seasons. Will be lifting and carrying boxes and merchandise. Transports merchandise across grounds using hand trucks and book carts and, if authorized, motorized vehicles. Ability to stand for long periods, walk extensively, and lift moderately heavy objects— up to 50 pounds individually and heavier with the assistance of additional team members

Schedule:

Hours for this full-time position are Sunday•Thursday from 7:30 am•3:30 pm. Compensation & Benefits We provide competitive compensation, generous benefits and perks for all eligible employees including:

Pay Range:

$21.00•$22.00/hr. Medical, Dental, Vision 403(b) retirement plan and matching retirement plan with an outstanding employer match Considerable paid time off, including annual leave, sick leave, and holidays Discounts for staff in The Huntington Store and restaurants Free admission to various museums and cultural institutions Free passes each month to welcome family and friends to visit the grounds The Application Process Please submit a cover letter and CV/resume as a single PDF attachment. You will have the opportunity to submit additional documents on the "My Experience" section of the application.