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Job Description
Key Responsibilities/Essential Job Functions
SALES/CUSTOMER SERVICE
Responsible for customer satisfaction. Provides technical support to customers. Responsible for supporting activities to meet or exceed sales (revenues) and business objectives. Resolves piece count, weight, visual inspection, fingerprint, and regulatory discrepancies with customers. Communicates and resolves discrepancies with customers, accounting, sales and marketing, and operations personnel. Communicates and coordinates discrepancies and resolutions to the appropriate Sales, Marketing, and Customer Service personnel. Performs adjustments to waste receipts due to discrepancies.
SAFETY/COMPLIANCE
Releases and handles discrepant material in compliance with the permit, WAP, WAAP, internal policies, and government regulations Responsible for generating, updating and maintaining all documentation associated with discrepancy resolutions. Ensures proper resolution for the safe handling and processing of discrepant material. Communicates material segregation or reclassification to the appropriate Operations personnel. Presents discrepancies and resolutions to the Special Waste Review Committee as necessary. Signs, scans, bursts and files manifests. Manages residuals manifests, including, but not limited to, data input, filing and matching up returned manifest copies. Manages TSS manifest, including, but not limited to, data input, filing and matching up returned manifests copies.
OPERATIONS/PRODUCTION
Coordinates and expedites the resolution and release of discrepant material with Operations personnel including the CSF Foremen, Production Planning Manager, Fingerprint Lab Supervisor and the ES II - Visual Inspection. Communicates to CSF personnel and dispatch operations the rejection or return of material to the customer or to an alternative vendor. Requests additional testing and/or visual inspection of discrepant material as necessary. Records, monitors and reports discrepancy data and discrepancy resolution progress. Will be cross-trained in visual inspection, driver return, residuals, manifest management, and other duties/responsibilities. Serves in rotating on-call for QA/QC functional responsibilities during evenings, weekends and company holidays. OTHER Daily use of advanced PC and business computer applications, telephone conferencing and e-mail. Understands both
RIS' ISO 45001
Occupational Health & Safety and
ISO 14001
Environmental Management Systems, and assists with executing their objectives. Performs other job-related duties assigned. Minimum Qualifications Bachelor of Science degree in chemistry, chemical engineering or related environmental science, with chemistry training, required. Equivalent experience will be considered. Five or more years, hands-on experience in similar customer service and/or operations position is required. Experience in chemical processing or related field preferred. Working knowledge of DOT, OSHA, RCRA and EPA regulations is required. Position requires customer contact. Must possess excellent interpersonal, written and verbal communications skills. Must be highly organized, analytical, and able to problem solve to meet business objectives. Must be willing to work additional hours or off-hours as required to meet business objectives. Must be able to resolve conflicts to meet business objectives. Must be proficient in MS Office (Word, Excel and Outlook). Work is performed indoors, as well as outdoors, in plant environment. Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
