Residential Services Specialist

Residential Services Specialist City of Allen $23.97

• $34.

75 Hourly medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan, bonuses, hybrid United States, Texas, Allen Apr 01, 2026 DESCRIPTION

HIRING RANGE

$23.96

• $29.

35 HOURLY FULL

SALARY RANGE

$23.96

• $34.

75 HOURLY Check out Keep Allen Beautiful

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

The City:

With over 100,000 residents, the City of Allen is a dynamic and welcoming community. Its strong economy, diverse population, great educational institutions, and quality of life make it the ideal place to work, live, and play. The City of Allen has something to offer everyone. The City's Mission is " to achieve excellence in managing the development of the community and in providing city services so that conditions of living and public confidence are continually enhanced." Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!" People First

• Giving priority to others Respect
• Treating others with courtesy and dignity Integrity
• Serving with honesty, trust and hard work Deliver
• Following through on commitments while exceeding expectations Excel
• Creating an innovative and improving work environment Under general supervision, this position oversees the City's residential solid waste, hazardous waste, composting, bulk waste, and recycling programs, ensuring compliance with regulations.

Responsibilities include field inspections, addressing customer concerns, resolving complaints, coordinating with waste services, and educating the public on waste management. The specialist conducts trash and recycle cart verification, prepares the annual Trash and Recycling Guidelines, monitors the household hazardous waste program, and supports Keep Allen Beautiful activities. Additional duties include documenting inspections, assisting customers, reviewing residential site plans, and providing administrative support. The position has no supervisory responsibilities.

ESSENTIAL JOB FUNCTIONS

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Conducts field inspections of residential solid waste set-outs for compliance, resolves unsafe conditions, and monitors for Code Compliance follow-up. Identifies non-compliant residents and ensures issues are corrected. Provides residents with educational materials about waste issues and responds promptly, often in person, to inquiries, complaints, or requests for service. Oversees the residential hazardous waste collection program and the City's HHW Reuse Center. Updates and distributes the annual City Trash and Recycling Guidelines. Plans and conducts public education and outreach programs for individuals, homeowner associations, and social groups. Investigate ordinance violations and coordinate with code compliance for warnings or fines for continued noncompliance. Conducts semi-annual cart counts in cooperation with the franchised waste provider. Supports Keep Allen Beautiful Board meetings and activities. Performs other duties as assigned.

JOB REQUIREMENTS

Education and Experience:

Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be: Associate's degree plus two (2) years of relevant work experience in Solid Waste or Code Enforcement, OR High School Diploma or equivalent, plus six (6) years of relevant work experience in Solid Waste or Code Enforcement. Other combinations of education and experience may be considered.

Special Requirements:

Must possess a valid Texas Class C driver's license. Ability to obtain Hazardous Waste and Emergency Response Standard (HAZWOPER) Training and certification within six (6) months of hire.

SUPPLEMENTAL INFORMATION

Knowledge of:

City rules, regulations, policies, and procedures with particular attention to codes and ordinances.

Skill in:

Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees. Providing outstanding customer service and conflict resolution. Working effectively in a high-pressure environment with changing priorities. Effectively communicating in both oral and written formats.

Supervision Exercised:

Direct Supervision:

Work is normally reviewed in progress and upon completion of assignments to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the task level; work is subject to both general and departmental policies, procedures, and guidelines. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.