Payment Correspondence Supervisor

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Always be on the lookout for job scams! Learn more about identity theft Opens in new window Help information , opens a new window. Info First Job Previous Job 1,075 of 6,098 Next Job Last Job Share More Like This Between $52k and $70k Per Year DOE (Depends on Experience) Payment Correspondence Supervisor Lereta

Occupation:

Office and Administrative Support Workers, All Other

Location:

Pomona, CA - 91768

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

04/24/2026 Positions available: 1

Source:

CalJOBS

Web Site:

CalJOBS Onsite /

Remote:

Work onsite all of the time

Updated:

04/25/2026

Expires:

06/23/2026

Agency Job ID:

PAYME001586

Job #: 19850023 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Education High School Diploma or Equivalent Experience 12 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Benefits Job Description Help for Job Description. Opens a new window. The Payment & Correspondence Supervisor will oversee all functions of the Payment & Correspondence Team, including outgoing manual bill requests to taxing authorities, tax bill review (keying and verification), Bill Vault reporting to customers, incoming mail sorting, letter correspondence, and monitoring EFT/ACH funds and physical checks to ensure balancing and accurate payment remittance. This position designs, implements, and monitors productivity and quality control standards, develops best-practice procedures, and ensures consistent team performance and growth. The Supervisor will work closely with clients and internal support teams, furthering LERETA's reputation as a trusted leader in the tax service industry. Operations, Workflow Management & Reporting

• Develops and documents workflow procedures, ensuring they are implemented effectively and maintained at high quality standards
• Plans and organizes team operations in alignment with the company's strategies and objectives
• Organize and prioritize work to ensure timely completion of assigned daily tasks.
• Leads and facilitates daily team huddles, encouraging and supporting employee suggestions for process improvements and workflow efficiencies
• Monitors team operational activities and proactively communicate progress and concerns to the Operational Tax Manager
• Provides coverage for daily workflow as needed to ensure adequate staffing during peak cycles and to maintain timely, accurate reporting
• Serves as a backup to perform all functions of the Payment & Correspondence Team
• Researches complex issues, including advanced claims research and mitigation, and effectively communicate findings to management
• Ensures the team meets all daily, weekly, monthly, and quarterly performance goals
• Produces and analyzes daily, weekly, monthly, and quarterly performance statistics to track team progress
• Ensures all internal and customer Service Level Agreements (SLAs) are consistently met Budgetary Goals - Exercise Financial Rigorous
• Processes semi-monthly payroll accurately and on schedule
• Reviews, approves, and tracks vacation, sick, and floating holiday requests, as well as other time-off requests as needed
• Anticipates staffing requirements and communicates needs to the Operational Tax Manager
• Assists the Operational Tax Manager with the development and planning of the annual budget
• Supports the Payment & Correspondence Team in meeting financial expense goals, production targets, and compliance standards
• Participates in monthly reforecasting activities, including monitoring temporary staffing budgets and overtime expenditures
• Provides the manager with timely feedback regarding budgeting needs and adjustments
• Minimizes or eliminates losses and penalties due to processing errors by conducting thorough root cause analyses and implementing corrective measures Leadership/Relationship Building
• Provides timely, accurate assistance in response to written and verbal customer inquiries and issues
• Responds to escalated calls from homeowners, lenders, and third parties as needed
• Represents the team in interdepartmental meetings and effectively communicate agendas, updates, and action items back to the team
• Prepares detailed documentation and business requirements for processes, procedures, and system enhancements, supporting both internal and external audits
• Demonstrates professionalism in all interactions with customers and taxing authorities
• Upholds and enforces company policies while serving as a role model for team members
• Encourages and supports employee suggestions for process and workflow improvements Process Improvement & Department Technology
• Maintains up-to-date, detailed documentation of team processes and procedures
• Recommends new policies and procedures based on performance trends and operational issues
• Proactively identifies and assess estaxing authority or customer needs, document required actions, and coordinate with appropriate internal teams
• Submits timely iSupport tickets, requests, and justifications
• Collaborates with IT to develop business requirements, conduct thorough testing in the UAT environment, and ensure successful implementation
• Assists in developing and delivering training for all technology updates and system changes Manage Performance
• Provides consistent, constructive feedback to employees on productivity, rework, error rates, and the ongoing expectation of continuous improvement
• Establishes and manages weekly and monthly accuracy goals for team members
• Establishes and manages weekly and monthly production goals for team members
• Ensures all employees receive thorough and effective training
• Fosters a high-quality work environment that motivates team members to perform at their best
• Recommends and implements development plans to support individual employee growth
• Manages overall employee performance, including recognition through Awardco and the implementation of performance improvement plans when necessary
• Completes and delivers performance appraisals for all direct reports
• Conducts regular, documented one-on-one meetings with each direct report
• Remains accessible to team members experiencing work-related challenges, providing coaching, counseling, guidance, and resolution as needed Business Rules, Procedures & Contracts
• Works with compliance team to ensure all changes to existing business rules or procedures are understood and communicated to teams
• Provides feedback to management on issues or concerns regarding requested changes to current business rules or procedures from customers or taxing authorities Additional Responsibilities
• Assumes the Manager's role in his/her absence
• Assists with recruitment, hiring of department personnel by interviewing potential candidates, contribute to candidate selection, and submits iSupport tickets for new hire equipment and system security/set-up
• Performs other miscellaneous tasks or special projects, as assigned by

Management Core Competencies:

Ability to formulate and plans and goals for team Demonstrate ability to assigned tasks and recognizes the opportunity to delegate Excellent analytical and problem-solving skills Team player and have ability to work in a team environment Possess effective communication skills, both written and oral Ability to work in a fast-paced, high volume, customer-focused and high stress environment Ability to accurately meet deadlines and work overtime during peak seasons (as needed) Demonstrate strong time management skills

Required Education & Experience:

High School Diploma or equivalent Minimum of three (3) to five (5) years' experience as Senior Payment & Correspondence or equivalent Ability to research and understand responsible party for penalty and losses Advanced knowledge and understanding of PCT Databases (Bill Acquisition and/or Payment) Advanced knowledge and understanding of LERETA's Mainframe and platforms for processing Advanced knowledge of LERETA's tax cycles including higher level of complexity pertaining to state and agency requirements Must be able to type 60 wpm Must be able to use 10-key by touch; 10k or above with 98% accuracy Must have advanced knowledge of Real Estate Tax Servicing Salary range: $52,074 - $70,304 Lereta Is a Private Sector employer https://www.lereta.com/

Company Profile:

Since 1986, LERETA has provided a full suite of national real estate tax services for residential and commercial loans, including automated online research and certification, tax bill processing, a suite of delinquent tax services, and customized tax outsourcing service programs. In addition, LERETA provides real-time flood zone determination services that include flexible levels of service based on our customers' needs - from simple delivery of flood zone determinations to complete portfolio life-of-loan tracking. Our innovative technologies and dedicated team of real estate tax and flood service professionals provide the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the country. However, it's our

EXTRAORDINARY

customer service that differentiates LERETA from other real estate property tax providers. Our most fundamental core objective is to "make a positive difference" in the businesses of our customers and strategic partners. By assisting customers in reducing costs, increasing the efficiency of their businesses and through our customer focus, LERETA has established a reputation as the highest quality provider of real estate tax and flood services in the industry. Did Not Disclose Number of Employees Connect with Lereta Other Local Jobs from Lereta Help for Other Local Jobs from. Opens a new window. Change to Grid view Pause Carousel Previous Slide Next Slide Slide 1 Slide 2 Slide 3 Linux Systems Engineer Lereta Pomona, CA Office and Administrative Support Workers, All Other Regular | $959,471.00-$127,000.00 Year Preferred Employer 3 weeks ago LERETA is seeking a Linux Systems Engineer to support and enhance our enterprise infrastructure environments. The role is responsible for the design, implementation, and ongoing support of Linux-based systems across both cloud and on-premise platforms. The ideal candidate will have strong technical expertise, a disciplined approach to system reliability and security, and the ability to collaborate effectively across technical teams.

Key Responsibilities Linux engineering:

Design, harden, and maintain RHEL/Ubuntu systems; implement HA/DR strategies and patching standards.

Networking troubleshooting:

Diagnose issues across

OSI/TCP/IP

layers (DNS/DHCP, routing, VLANs, firewalls, SSL/TLS/certs). Load balancing & traffic management: Deploy, configure, and tune F5 BIG‑IP (LTM/GTM, iRules) and HAProxy for L4-L7 services.

Azure infrastructure:

Build and secure IaaS/PaaS (VMs, VNets, NSGs, UDRs, Azure Load Balancer, Azure Firewall, Storage). Tooling & automation: Develop utilities/services in C

• and Python
• ; integrate with CI; create health checks and runbooks.

Observability & performance: Implement metrics/logging; profile and tune kernel/app performance; root‑cause analysis for incidents. Security & compliance: System hardening (SELinux, auditd), secrets management, least‑privilege/IAM alignment, vulnerability remediation.

Collaboration:

Partner with App/Network/SecOps teams; document architectures/runbooks; contribute to post‑mortems and RCA.

Core Competencies:

Expertise in designing, hardening, and maintaining Linux systems (RHEL/Ubuntu) in production environments, with a focus on system security, performance optimization, and high availability Strong hands-on experience in building, securing, and supporting cloud infrastructures across IaaS and PaaS environments, particularly within Microsoft Azure, including virtual machines, networking, storage, and security In-depth understanding of networking protocols and troubleshooting at all

OSI/TCP/IP

layers. Expertise in diagnosing and resolving issues related to DNS/DHCP, routing, VLANs, firewalls, and SSL/TLS Ability to work effectively in a cross-functional team environment (with App/Network/SecOps teams) to document architectures, create runbooks, and contribute to post-mortems and root cause analysis for incidents

Education and Experience:

10+ years in Linux systems engineering/administration in production environments Experience designing, building, and supporting mission‑critical infrastructure across Azure and on‑prem environments Experience writing C and Python for systems tooling, performance, or networking use cases Hands‑on experience designing, deploying, and tuning F5 BIG‑IP and HAProxy Strong networking fundamentals and troubleshooting (TCP/IP, routing, DNS, SSL/TLS) Practical experience building and supporting Azure infrastructure (compute, networking, storage) Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field Equivalent experience in Linux systems engineering, cloud infrastructure, and networking may be considered in place of formal education Salary range: $95,9471 - $127,000.00 General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share Linux Systems Engineer Lereta Pomona, CA Office and Administrative Support Workers, All Other Regular | $95,947.00-$127,000.00 Year Preferred Employer 4 weeks ago LERETA is seeking a Linux Systems Engineer to support and enhance our enterprise infrastructure environments. The role is responsible for the design, implementation, and ongoing support of Linux-based systems across both cloud and on-premise platforms. The ideal candidate will have strong technical expertise, a disciplined approach to system reliability and security, and the ability to collaborate effectively across technical teams.

Key Responsibilities Linux engineering:

Design, harden, and maintain RHEL/Ubuntu systems; implement HA/DR strategies and patching standards.

Networking troubleshooting:

Diagnose issues across

OSI/TCP/IP

layers (DNS/DHCP, routing, VLANs, firewalls, SSL/TLS/certs). Load balancing & traffic management: Deploy, configure, and tune F5 BIG‑IP (LTM/GTM, iRules) and HAProxy for L4-L7 services.

Azure infrastructure:

Build and secure IaaS/PaaS (VMs, VNets, NSGs, UDRs, Azure Load Balancer, Azure Firewall, Storage). Tooling & automation: Develop utilities/services in C

• and Python
• ; integrate with CI; create health checks and runbooks.

Observability & performance: Implement metrics/logging; profile and tune kernel/app performance; root‑cause analysis for incidents. Security & compliance: System hardening (SELinux, auditd), secrets management, least‑privilege/IAM alignment, vulnerability remediation.

Collaboration:

Partner with App/Network/SecOps teams; document architectures/runbooks; contribute to post‑mortems and RCA.

Core Competencies:

Expertise in designing, hardening, and maintaining Linux systems (RHEL/Ubuntu) in production environments, with a focus on system security, performance optimization, and high availability Strong hands-on experience in building, securing, and supporting cloud infrastructures across IaaS and PaaS environments, particularly within Microsoft Azure, including virtual machines, networking, storage, and security In-depth understanding of networking protocols and troubleshooting at all

OSI/TCP/IP

layers. Expertise in diagnosing and resolving issues related to DNS/DHCP, routing, VLANs, firewalls, and SSL/TLS Ability to work effectively in a cross-functional team environment (with App/Network/SecOps teams) to document architectures, create runbooks, and contribute to post-mortems and root cause analysis for incidents

Education and Experience:

10+ years in Linux systems engineering/administration in production environments Experience designing, building, and supporting mission‑critical infrastructure across Azure and on‑prem environments Experience writing C and Python for systems tooling, performance, or networking use cases Hands‑on experience designing, deploying, and tuning F5 BIG‑IP and HAProxy Strong networking fundamentals and troubleshooting (TCP/IP, routing, DNS, SSL/TLS) Practical experience building and supporting Azure infrastructure (compute, networking, storage) Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field Equivalent experience in Linux systems engineering, cloud infrastructure, and networking may be considered in place of formal education Salary range: $95,9471 - $127,000.00 General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share Payment Correspondence Processor I Lereta Pomona, CA Office and Administrative Support Workers, All Other Regular | $16.02-$20.00 Hour Preferred Employer 4 weeks ago The Payment & Correspondence Processor I supports the main responsibilities of the Bill Acquisition & Payment Teams by responding to outgoing manual bill requests to taxing authorities, reviewing and keying of tax amounts for reporting to LERETA customers, review of incoming mail to support the Outsourcing Teams, and balancing the funds received for timely and accurate payment remittance.

Essential Functions:

Prepare outgoing Bill Request and Registrations to taxing authorities Open incoming mail from taxing authorities and route to appropriate process Authenticate all tax bills received and confirm correct taxing authority mailing address, phone number, contact information and due dates. Utilize 10-Key tax amounts into LERETA's TCSL (Tax C Service Search Listing) System Image and index customer documents for proper uploading to LERETA's WebXtender System Outsource Mail distribution according to Lender approved Mail matrix. In some cases, interact with Lender Servicing systems; MSP, FiServ, Mortgage SERV, LSAMS, etc. Cash Management - Expedite the identification of incoming electronic funds and lender checks to Key Check details into Payment DB for mass payments Balance Sheet - balance funds for mass payments to taxing authorities in conjunction with ELD (Economic Loss Date) to ensure timely remittance. Review daily cash flow, to ensure account reconciliation prior to remittance of funds to the taxing authority Analyze prioritization of work and projects by creating, manipulating, and utilizing excel spreadsheets File and pull necessary tax bills for Payment processing to prepare. Bill Match necessary bills to payment listings for clean organized payment packages to the taxing authorities Evaluate position of funds in-house against various SLA's to determine best processing path supporting team goals and customer expectations Utilize internal controls such as internal DCP (Daily Cash Position) report to monitor funds payable to LERETA Initiate and prepare timely and accurate Electronic Funds Transfers to various taxing authorities Upload payment file details to Taxing Authorities Vendor Websites (Auto Agent, GovTech, and Grant Street) and ensure that procedures and policies are followed for excess funds during upload Speak to LERETA's mortgage lenders and taxing authorities Respond to mortgage lenders and taxing authorities by utilizing effective verbal and written communication in a prompt and accurate manner Provide details of quality issues found throughout process to immediate Team Lead or Supervisor Accurately prepare production/statistical reports as applicable Assist with training of fellow team members

SALARY RANGE

$16.02 - $20.00

Requirements:

Must be able to type 45+ wpm Must be able to use 10 key by touch; 7k or above with 98% accuracy Must be a team player and have the ability to work in a team environment Possess effective communication skills, both written and verbal Ability to work in a fast-paced and high stress environment

Required Education:

High School Diploma or equivalent

Preferred Education & Experience:

Basic Knowledge of Real Estate Tax Servicing General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share Outsource Task Processor III Lereta Pomona, CA Office and Administrative Support Workers, All Other Regular | $16.96-$22.90 Hour Preferred Employer 5 weeks ago The Outsource Task Processor III processes and researches tasks (inquiry) initiated by either the LERETA Call Center (initiated by a homeowner inquiry), lender, or internal LERETA source with without supervision. With effective decision making, the position assesses penalty determinations, and successfully manages individual pipeline while adhering to lender's Service Level Agreement without supervision. The role maneuvers successfully through all systems, understands general workflow, and has the ability to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met. Tax Procurement and Payment

• Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions
• Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
• Processes research requests with predetermined processing steps to determine root cause, including: research for missing payments, misapplied payments, payments from escrow, over payments at taxing authorities, verify delinquencies, obtaining current tax amounts and requesting refunds
• Follows agency guidelines and special processing instructions
• Builds Tax Lines as needed utilizing the TED table
• Validates lender payees prior to making disbursements
• Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable)
• Completes all required processing on exception reports within SLA
• Balances all disbursements prior to end of day and submit all payment back daily
• Trains other employees on all aspects of Task Processing Workflow Management
• Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task
• Prepares production/statistical reports to mortgage lenders and direct supervisors
• Ensures all items follow standards and all SLA's
• Notifies Leadership when overtime or assistance is needed Customer Service
• Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner
• Notifies business partners of reporting errors in a clear concise manner
• Maintains a positive working relationship with both internal and external business partners
• Communicates new lender requests to management Quality Control
• Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met
• Prepares production/statistical reports as applicable
• Maintains required quality scores This position will perform other duties as assigned based on the needs of the department.

Salary range:

$16.96 - $22.90 Position can be based in

Irving, TX, Pomona, CA or Remote Core Competencies:

Must be a team player and can work in a team environment Must possess effective communication skills, both written and verbal Must be able to work in a fast-paced environment Ability to work under time constraints and meet high priority deadlines to ensure task is processed by expected completion data

Required Education and Experience:

High School Diploma or equivalent Experience in Microsoft Excel and Microsoft Word Experience in Black Knight (MSP), Fiserv, FICS, and EAS Lender Servicing Systems Data Entry/Computer usage experience Customer Service Experience Minimum of 2 years as an Outsourcing Task Processor II Must be able to type 40+ wpm Must have intermediate Microsoft Excel Skills (Filter, Sort, VLOOKUP and Pivot Tables) Must be able to use 10 key by touch; 9k or above with 98% accuracy Must have intermediate knowledge of Real Estate Tax Servicing General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share See all jobs from Lereta Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Compensation and Benefits Help for Compensation and Benefits. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Work Experience Help for Work Experience. Opens a new window. Education and Training Help for Education and Training. Opens a new window. Skills Required Help for Skills Required. Opens a new window. Occupation Information for Office and Administrative Support Workers, All Other Help for Occupation Information for Office and Administrative Support Workers, All Other. Opens a new window. Other Jobs and Employers Career Ladder Help for Career Ladder. Opens a new window. Personal Requirements Help for Personal Requirements. Opens a new window. Nature of the Work Help for Nature of the Work. Opens a new window. Work Values and Activities Help for Work Values and Activities. Opens a new window. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ] About Sign In / Register Home Site Map Site Search Explore CalJOBS Settings Accessibility Statement Preferred Settings Page Preferences Languages Services For Individuals For Employers Labor Market Mobile App Legal Privacy Statement Terms of Use Disclaimer Equal Employment Opportunity Resources Protect Yourself Assistance CalJOBS Contact Us Statewide Sacramento, CA 94280 Copyright © 1998-2026 Geographic Solutions, Inc. All Rights Reserved. Virtual OneStop® - VOS Sapphire AI v24