Deskside Support

Deskside Support Compucom Staffing - 3.3 San Francisco, CA Job Details Contract $17.65 - $23.50 an hour 1 day ago Benefits Paid parental leave Health savings account AD&D insurance Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance Life insurance Qualifications Live chat VLOOKUP function Customer returns handling Phone communication Data reporting Mid-level Data management User support CRM system proficiency Client interaction via phone calls Excel data analysis Full Job Description At CompucomStaffing , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Deskside Support to join their team onsite in San Francisco, CA and provide end-user support.

Duties and Responsibilities:

Maintain, update, and analyze customer data, order trackers, and operational metrics using MS Excel Process customer orders, returns, and billing issues within internal systems and spreadsheets Serve as the primary point of contact via phone, email, and chat, providing professional support Document customer interactions in CRMs and maintain data consistency Identify bottlenecks, generate reports to track performance, and make recommendations Manage customer inquiries via phone / email

Skills and Qualifications:

Intermediate to advanced Excel skills (VLOOKUPs, pivot tables) to process orders, update trackers, and generate operational reports Knowledge of data integrity maintenance, CRM management (Customer Relationship Management (CRM)) High attention to detail

Wage Range :

The rate for this position is between $17.65 - $23.50 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp.

Equal Employment Opportunity :

CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

Work Authorization :

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants :

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents :

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE

. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants :

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING

$100.

Massachusetts Applicants :

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants :

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.

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