Call Center Representative

Call Center Representative

Job Description:

Pay Range:

$19-21

Description:

Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents communication procedures, guidelines and policies Take the extra mile to engage customers Job Specific Requirements Must be familiar with Microsoft 365 Experience with SalesForce CRM a plus.

• Typical workday: o Onsite o Shift M
• F 8a
• 5p o Not required
• OT or Weekends o Travel is Not required Top skills: Customer service, professionalism, high volume environment.

o Incoming customer service calls, light scheduling of service requests o Sometime work is Fast-paced, steady, or unpredictable

REQUIRED

• High school Diploma or GED Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC.

is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodationsbutler. Now (Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of ) Now Job Info Location Clifton, New Jersey, United States Type Contractor Company Details Butler Aerospace & Defense 4960 Corporate Drive Huntsville, Alabama 35805 USA butler/ 249 Open Jobs Available Butler Aerospace & Defense Solutions Provider! Butler America combines over 60 years of technical services with 21st-century management tools, culture, and business solutions to match the best talent with the best jobs.

Benefits:

We offer full Medical, Dental & Vision plans.

Supported Manufacturers:

Engineering, Telecom, Skilled Labor,IT, Aviation & Aerospace. BAE, UTC, Sikorsky, Rockwell Collins C-130 (all models),T44A, T34C, all models of Sikorsky helicopters.