Call Center Representative

Job Title:

Call Center Representative Job Description The Call Center Representative supports customers throughout the entire vehicle sales process, from the initial online inquiry or phone call through to the final point of sale. This role focuses on responding to customer questions, understanding their vehicle needs, recommending suitable options, and coordinating appointments, while maintaining accurate records and delivering a professional, friendly customer experience. Responsibilities Respond to customer inquiries about new and pre-owned vehicle inventory via telephone and internet on a daily basis. Answer customer responses and reply to customer emails in a timely and professional manner each day. Promptly handle incoming sales calls and customer inquiries as they are received. Determine customer vehicle needs by asking appropriate questions and actively listening to their preferences and requirements. Recommend alternative vehicle choices when a customer's first option is not available or does not meet their needs. Stay current on new products, features, and accessories, and recommend these options to customers when appropriate. Make daily follow-up calls to customers according to a predetermined work plan. Maintain a follow-up system that encourages repeat and referral business and supports strong customer satisfaction. Maintain and consistently use a prospect development system to track and nurture potential customers. Set appointments with prospects to visit the showroom or meet at a location of their choice. Meet with prospects during scheduled appointments, review vehicle choices and features, and guide them through all steps of the sales process. Work with dealership staff to finalize purchase details and complete all necessary paperwork with customers. Establish, implement, and maintain personal income goals that align with dealership productivity standards. Occasionally move vehicles from the lot to the front of the store for customer test drives. Accompany customers on test drives as needed to explain vehicle features and answer questions. Answer incoming customer inquiries via phone and email and ensure all interactions are documented accurately. Collaborate with management and team members to stay updated on new products, services, and policies. Record customer information and interaction details accurately in the customer service database. Engage with clients in a friendly, professional manner while actively listening to their concerns and providing appropriate solutions. Essential Skills At least 2 years of phone-based customer service experience. Proficiency with Microsoft Office applications. Ability and willingness to communicate with customers professionally via email and telephone. Comfort with performing data entry tasks and accurately recording customer information in a customer service database. Strong customer service mindset with the ability to actively listen and respond to customer needs. Clear verbal and written communication skills. Ability to manage multiple customer interactions and follow-up activities in a structured manner. Additional Skills & Qualifications Experience answering incoming customer inquiries via phone and email. Experience collaborating with management or team members to stay informed about new products, services, and policies. Previous experience working with a customer service or CRM database. Ability to build rapport with clients and maintain a friendly, professional demeanor. Strong organizational skills to manage follow-up systems and prospect development activities. Goal-oriented mindset with the ability to set and work toward personal performance and income targets. Work Environment The role is based on-site at an automotive dealership in Horsham, PA. The Call Center Representative works in a dedicated cubicle equipped with a phone and computer, and collaborates closely with a small team of approximately five colleagues, including other customer service/service representatives and sales staff. The position follows a structured schedule: two weekdays from 9:00 a.m. to 5:00 p.m., two weekdays from 12:00 p.m. to 8:00 p.m., one weekday off, and every Saturday from 8:30 a.m. to 4:30 p.m. The dress code is business casual. The environment is customer-focused, fast-paced, and team-oriented, with regular interaction across sales and service functions. Job Type & Location This is a Contract to Hire position based out of Warrington, PA. Pay and Benefits The pay range for this position is $22.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Warrington,PA.

Application Deadline This position is anticipated to close on May 10, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.