Campus Store Manager

PRIMARY PURPOSE

The Campus Store Manager oversees and advances Ave Maria University's Campus Store on site and at pop-up events. This full-time position manages Campus store personnel, purchasing, provides an exceptional customer experience, sales reporting, cross departmental collaboration, sales optimization, as well as strengthening AMU brand awareness and community connection.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Store Management Schedule and manage store employees and student workers Oversee opening and closing of store Ensure proper staffing Ensure working POS system and Wifi and work with DRO on needed changes. Keep store clean and stocked, under the supervision of the DRO Personally fill staffing gaps if needed Review and sign off on all cash drawer and sales reconciliations Ensure cash is handled according to the requirements of the AMU Finance department Bring to DRO any problems or concerns. Wait on customers when not purchasing or paying bills in the back office Meet regularly with DRO Work with DRO to train employees on all customer service requirements Ensure proper oversite of store keys and personnel access Other duties as requested by the DRO Purchasing Work with DRO on purchasing products Bring to the attention of the DRO any products that fall below the reorder point Laser etch materials as needed and on time. Pay bills in a timely manner Ensure products are stocked appropriately before events in town or on campus Receiving & Inventory Receive product from orders Enter product into inventory Keep accurate and up-to-date inventory Stock product Reporting Provide DRO with daily and weekly reports, and as requested Suggest sale items or product relocation depending on item location and movement. Help set reorder points and strategy with DRO. Finances Ensure all handling of cash and credit card receipts in accord with AMU standards. Ensure petty cash for store, events, etc. Prep and make bank deposits. Collaborate with other AMU departments and the

Town of Ave Maria:

Work with Enrollment on coupons or codes for on-campus events and off-site recruitment Work with Advancement on discounts and special products for alumni or donors Partner with Academic Affairs, Advancement, Enrollment, The Institute, and others to bring events to the store and/or provide sales at events on campus Work with town on points of interest so as to educate store employees and further AMU/town relationships Work with Office of the President to select and ensure sufficient stock for their needs Attend a town trolley ride once per semester. Attend town meetings as needed to represent the Campus Store.

Customer Service:

Provide the highest level of customer service by engaging customers in front of the counter, asking how to help them, and by being friendly. Address customer concerns in a calm and friendly manner. Escalate customer issues to DRO as needed

EDUCATION

What is the minimum level needed? Bachelor's degree preferred.

EXPERIENCE

Minimum of 5 years of store management experience or experience in sales management.

CERTIFICATION

N/A

KNOWLEDGE, SKILLS AND ABILITIES

(WRITE BASED on job needs) Exceptional time management and organization skills Strong oral and written communication skills Ability to work independently, collaboratively, and under supervision. Willingness to serve, and build relationships with the troupe Must possess strong initiative, leadership skills, organizational and project management skills, with the ability to multitask to manage a variety of projects and priorities, coordinating the actions of others, follow through on projects to timely completion, and demonstrate excellent judgment with attention to detail. Must be willing to work evenings and Saturdays as needed. Microsoft Office experience with Word, Outlook, Publisher, Excel, Power Point software experience. Must support the University's Catholic mission.

PHYSICAL SKILLS AND ABILITIES

Requires ordinary ambulatory skills sufficient to visit other locations; the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, type and perform data entry, visual acuity to use a keyboard, operate equipment and read technical information, ability to hear in order to answer telephones and to communicate verbally, and the ability to sit for extended periods of time.

WORKING CONDITIONS

Work is performed indoors with minimal safety hazards, and requires seated, standing, and movement work. Ave Maria University is a Catholic institution of higher education. Ave Maria University makes employment decisions in a manner that is consistent with federal, state and local law. All information included in any application must be truthful and accurate. The responsibilities and requirements listed above are not an exhaustive list of all that will be expected of this position; however, it is met to identify the general criteria for this position. Campus Store Manager 3.6 3.6 out of 5 stars 5050 Ave Maria Blvd, Ave Maria, FL 34142 Full-time Ave Maria University 54 reviews Full-time

PRIMARY PURPOSE

The Campus Store Manager oversees and advances Ave Maria University's Campus Store on site and at pop-up events. This full-time position manages Campus store personnel, purchasing, provides an exceptional customer experience, sales reporting, cross departmental collaboration, sales optimization, as well as strengthening AMU brand awareness and community connection.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Store Management Schedule and manage store employees and student workers Oversee opening and closing of store Ensure proper staffing Ensure working POS system and Wifi and work with DRO on needed changes. Keep store clean and stocked, under the supervision of the DRO Personally fill staffing gaps if needed Review and sign off on all cash drawer and sales reconciliations Ensure cash is handled according to the requirements of the AMU Finance department Bring to DRO any problems or concerns. Wait on customers when not purchasing or paying bills in the back office Meet regularly with DRO Work with DRO to train employees on all customer service requirements Ensure proper oversite of store keys and personnel access Other duties as requested by the DRO Purchasing Work with DRO on purchasing products Bring to the attention of the DRO any products that fall below the reorder point Laser etch materials as needed and on time. Pay bills in a timely manner Ensure products are stocked appropriately before events in town or on campus Receiving & Inventory Receive product from orders Enter product into inventory Keep accurate and up-to-date inventory Stock product Reporting Provide DRO with daily and weekly reports, and as requested Suggest sale items or product relocation depending on item location and movement. Help set reorder points and strategy with DRO. Finances Ensure all handling of cash and credit card receipts in accord with AMU standards. Ensure petty cash for store, events, etc. Prep and make bank deposits. Collaborate with other AMU departments and the

Town of Ave Maria:

Work with Enrollment on coupons or codes for on-campus events and off-site recruitment Work with Advancement on discounts and special products for alumni or donors Partner with Academic Affairs, Advancement, Enrollment, The Institute, and others to bring events to the store and/or provide sales at events on campus Work with town on points of interest so as to educate store employees and further AMU/town relationships Work with Office of the President to select and ensure sufficient stock for their needs Attend a town trolley ride once per semester. Attend town meetings as needed to represent the Campus Store.

Customer Service:

Provide the highest level of customer service by engaging customers in front of the counter, asking how to help them, and by being friendly. Address customer concerns in a calm and friendly manner. Escalate customer issues to DRO as needed

EDUCATION

What is the minimum level needed? Bachelor's degree preferred.

EXPERIENCE

Minimum of 5 years of store management experience or experience in sales management.

CERTIFICATION

N/A

KNOWLEDGE, SKILLS AND ABILITIES

(WRITE BASED on job needs) Exceptional time management and organization skills Strong oral and written communication skills Ability to work independently, collaboratively, and under supervision. Willingness to serve, and build relationships with the troupe Must possess strong initiative, leadership skills, organizational and project management skills, with the ability to multitask to manage a variety of projects and priorities, coordinating the actions of others, follow through on projects to timely completion, and demonstrate excellent judgment with attention to detail. Must be willing to work evenings and Saturdays as needed. Microsoft Office experience with Word, Outlook, Publisher, Excel, Power Point software experience. Must support the University's Catholic mission.

PHYSICAL SKILLS AND ABILITIES

Requires ordinary ambulatory skills sufficient to visit other locations; the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, type and perform data entry, visual acuity to use a keyboard, operate equipment and read technical information, ability to hear in order to answer telephones and to communicate verbally, and the ability to sit for extended periods of time.

WORKING CONDITIONS

Work is performed indoors with minimal safety hazards, and requires seated, standing, and movement work. Ave Maria University is a Catholic institution of higher education. Ave Maria University makes employment decisions in a manner that is consistent with federal, state and local law. All information included in any application must be truthful and accurate. The responsibilities and requirements listed above are not an exhaustive list of all that will be expected of this position; however, it is met to identify the general criteria for this position.