Cardiac Call Center Leader

Cardiac Call Center Leader Cardiovascular Institute of the South - 3.5 Warrenville, IL Job Details From $22 an hour 3 hours ago Benefits Profit sharing Paid holidays Disability insurance Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Collaborate with healthcare professionals Employee onboarding Maintaining an organized workspace Recruitment process management Operations management Electronic health records (EHR) management Achieving HIPAA compliance Maintaining patient confidentiality Medical office experience Leave management Regulatory compliance HIPAA Mid-level Medical scheduling Team development Supervising experience Team management Clinical staff recruitment Clinical documentation Safe environment creation Recruiting Healthcare team management Clinical documentation improvement Patient interaction Onboarding process management Managing patient records Leadership Communication skills Staffing management Cross-functional communication Full Job Description The Patient Access Leader is responsible for overseeing the daily operations of the patient access and scheduling team. This role provides leadership, direction, and support to staff while ensuring efficient scheduling operations, exceptional patient service, and compliance with organizational standards and procedures. Compensation Compensation for this position is commensurate with experience, qualifications, and market conditions.

Minimum starting pay:

22.00 Benefits Choice of three health insurance plans Dental insurance coverage Vision insurance coverage 401(k) with company match and profit-sharing plan Company-paid short-term and long-term disability coverage Company-paid life insurance for you and your family Access to company-provided training and educational resources Eligibility for annual merit-based performance increases Accrued General Purpose Time (GPT) Eight company-paid holidays Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days Complimentary Employee Assistance Program (EAP) for all employees and their dependents. Essential Duties & Responsibilities Leadership & Operations Supervise and manage the patient access team and daily scheduling operations. Monitor productivity metrics and ensure departmental goals are achieved. Coordinate communication with Patient Service Representatives, Nursing Team Leaders, Practice Administrators, and department leadership. Ensure accurate and efficient scheduling of patient visits and diagnostic testing. Assist with schedule maintenance, staffing adjustments, and template modifications as needed. Serve as a liaison between clinic operations and the patient access department. Address operational concerns and communicate issues or proposed changes to leadership. Staff Management & Development Assist with recruitment, onboarding, orientation, and training of patient access staff. Provide ongoing coaching, support, and performance feedback to team members. Promote a positive, professional, and patient-centered work environment. Conduct employee evaluations and counsel staff when appropriate. Maintain appropriate staffing levels to support departmental needs. Review and approve time-off requests in accordance with staffing requirements. Ensure team members are trained on departmental tools, policies, procedures, and compliance standards. Patient Care & Compliance Ensure accurate documentation within the electronic medical record (EMR). Maintain patient confidentiality in compliance with HIPAA regulations. Support compliance with all organizational policies, procedures, and regulatory standards. Collaborate with HIM/EMR teams to support workflow improvements and documentation quality initiatives. Perform Patient Access Representative duties when operationally necessary. Perform additional duties as assigned in support of organizational goals and patient care initiatives. Standards of Performance Maintain a professional, organized, and safe work environment. Demonstrate strong time management and teamwork skills. Communicate effectively with patients, physicians, staff, and leadership. Complete assignments accurately and within established timeframes. Maintain professionalism and positive working relationships at all times. Adhere to all compliance, documentation, privacy, and security standards. Support the mission, values, and patient-centered philosophy of the organization. Qualifications Previous patient access, healthcare scheduling, or medical office experience preferred. Prior leadership or supervisory experience strongly preferred. Strong communication, organizational, and problem-solving skills. Experience with EMR systems and healthcare scheduling platforms preferred. Ability to work collaboratively in a fast-paced healthcare environment.