Care Team Assistant - Adult Grief Care Team

Tidewell Hospice , a Part of Empath Health , the Adult Grief Care Team Assistant provides communication, resource and administrative support to the Adult Grief Care Teams, as well as patients, families and other members of the community. Since 1980, Tidewell Hospice has proudly served families across southwest Florida with compassionate, dignified care. As a member of Empath Health, we help patients with advanced illness live meaningfully while supporting their families with warmth, expertise, and respect. Process all incoming referral for Adult Grief Care and coordinate with the Manager of Adult Grief for scheduling of new referrals per team procedure. Perform administrative clerical duties for team such as filing, processing/entering and copying documents distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies. Generate reports daily and as requested by team leadership. Support Adult Grief Care groups as needed, including reminder calls, arranging volunteers, set up/take down as needed. Ensure information on patient charts is accurate. Responsible for sending remote consents, collecting paper consents if needed and ensuring consents are uploaded to every chart. Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency "communication practices" as directed by team leadership.

Earn Competitive Pay:

Your skills and contributions are recognized and rewarded.

Benefits & Wellness:

Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.

Industry-Leading PTO:

5+ weeks to rest, recharge, and live your Full Life.

Grow Your Career:

CEU support, tuition reimbursement, and advancement opportunities. Make a

Difference:

Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

• Education and/or

Experience:

High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.

• Excellent verbal and written communication skills
• Solid customer service skills
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing
• Ability to build and maintain interpersonal relationships
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system
• Medical terminology background preferred.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.