Career Specialist - Employment Services - SEMCA

TITLE:

CAREER SPECIALIST DEPARTMENT

EMPLOYMENT

SERVICE - SEMCA RESPONSIBLE TO

ES

COORDINATOR GENERAL SUMMARY

The ES Career Specialist is responsible for providing all Employment Service program services in accordance with federal, state, and local procedures in the Michigan Works American Job Centers (AJC). This includes providing consistent, expert advice and professional support for job seekers and employers in utilizing on-line, AJC, and program resources, assisting customers in developing professional electronic resumes, assisting with application completion, conducting on-line job or resume searches and presenting various career development workshops, program orientations and seminars. The ES Career Specialist is also responsible for providing timely and accurate information regarding the AJC services available to customers and employers, maintaining accurate records in accordance with local, state, federal and unit regulations, and maintaining updated information and resources in the AJCs. The ES Career Specialist will also conduct various program orientations, reemployment services sessions, pre-screen for various program/special project eligibility, complete intake and registration and enter data into the OS MIS system. The ES Career Specialist is required to work onsite for all shifts and must be able to travel to all sites where ES is operated as needed for coverage.

PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Immediately greets each customer in a friendly, professional manner as he/she enters the AJC, determining customer's needs/reason for visit, providing the appropriate level of service to ensure completion of customer's objectives, exceeding customer's expectations, and contributing towards contracted performance goals.
• Responds to calls, answers programmatic questions, schedules appointments and orientations, workshops, maintains tracking tools, and enters data into the One Stop Management Information System (OS MIS).
• Informs visitors of available opportunities through programs, community resources, and special projects, pre-screens, completes intake and registration for programs/projects as assigned.
• Completes data entry of UI/ES verification and services delivered into the One Stop Management Information System daily to ensure registration of all Unemployment Agency claimants is reported in a timely manner.
• Instructs customers in the effective use of all AJC resources, assisting with the development of high-quality Pure Michigan Talent Connect resumes, and providing technical assistance in utilizing the various on-line job banks, career development sites, tutorials, software and office equipment.
• Maintains current knowledge of program regulations and policies, local labor market trends, workforce development resources, career development techniques, job search skills, new and developing resources, training opportunities, self-help materials, educational programs, financial aid information and assessment tools.

Must be able to travel to and work at all AJC locations, various community/education partner locations, events, as needed, including nights and weekends. All work is on-site and is not performed remotely.

SUPERVISORY DUTIES

NONE Pay:

$19.00 - $19.23 per hour

Benefits:

403(b)403(b) matchingDental insuranceFlexible spending accountHealth insuranceMileage reimbursementOn-the-job trainingPaid time offRetirement planVision insurance

Work Location:

In person