CHECK-IN RECEPTIONIST/OFFICE COORDINATOR - NEW ALBANY CLINIC

CHECK-IN RECEPTIONIST/OFFICE COORDINATOR - NEW ALBANY CLINIC

Orthopaedic Institute of North Mississip New Albany, MS 38652 CHECK-IN

RECEPTIONIST / OFFICE COORDINATOR - NEW ALBANY CLINIC

Mississippi Sports Medicine and Orthopedic Center is seeking a dependable and service-focused Check-In Receptionist / Office Coordinator to support daily operations in our New Albany clinic. This role combines patient check-in responsibilities with front office coordination duties, helping ensure an efficient, organized, and welcoming experience for both patients and staff. This position serves as the first point of contact for patients and plays a key role in maintaining workflow, supporting team members, and keeping the clinic running smoothly.

CHARACTERISTICS OF WORK

Mississippi Sports Medicine and Orthopedic Center is searching for a dedicated team member who can thrive in a fast-paced clinic environment with a positive attitude and strong attention to detail. This role includes patient check-in, scheduling, and front office coordination responsibilities. The individual in this position will help guide daily workflow, support front desk staff, and ensure a high standard of customer service is consistently delivered.

EXPERIENCE / EDUCATIONAL REQUIREMENTS

Education:

Graduate of a four-year high school

Experience:

Three (3) years of experience in a medical office or related setting preferred Prior experience in a lead or coordination role preferred but not required

ESSENTIAL FUNCTIONS

Check in and schedule patients for physicians in a timely and accurate manner Serve as the first point of contact and provide a welcoming, professional patient experience Demonstrate empathy and active listening during all patient interactions Support front office workflow by helping prioritize tasks and maintain efficiency throughout the day Assist with training and onboarding of new front desk team members Serve as a point of contact for front office questions and help resolve routine issues Communicate effectively with clinical staff, providers, and leadership to ensure smooth operations Ensure HIPAA guidelines are clearly understood and followed at all times Provide timely responses to patient and supervisor requests Maintain accurate data entry and patient information in the system Demonstrate strong multitasking skills and ability to work under pressure Utilize computer systems efficiently with strong attention to detail

SCHEDULE REQUIREMENTS

Must be able to arrive to work no later than 6:50 AM to begin clinic at 7:00 AM Must be able to remain at work until 5:00 PM when necessary; clinic typically ends at 4:30

PM Important Note:

As part of the application process, all candidates are required to complete the Predictive Index assessment. It takes approximately 5-10 minutes to complete. Please use the following link prior to submitting your application: https://assessment.predictiveindex.com/bo/CVX0/FDRole