City Express by Marriott Night Auditor

Job Summary Looking for opening team for NEW City Express by Marriott Join our dynamic hospitality team as a Night Auditor, where your energy and attention to detail will ensure a seamless overnight experience for our guests. In this vital role, you will oversee the night shift operations, maintain accurate financial records, and deliver exceptional guest services. Your enthusiasm and professionalism will help create a welcoming environment that encourages guest loyalty and satisfaction. If you thrive in a fast-paced setting and have a passion for hospitality, this is the perfect opportunity to showcase your skills and grow within our hotel management team. Responsibilities Conduct nightly audits of all hotel financial transactions, including room charges, payments, and adjustments to ensure accuracy and completeness Manage front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries with friendly professionalism Respond promptly to guest requests and resolve issues efficiently to enhance guest satisfaction and guest relations Maintain security by monitoring CCTV surveillance, conducting safety inspections, and ensuring the safety of guests and staff during the night shift Handle multi-line phone systems with excellent phone etiquette, directing calls appropriately and providing information as needed Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers between shifts Support hotel management with administrative tasks related to reservations, billing, and guest accounts Qualifications Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles Strong customer service skills with a friendly attitude and excellent communication abilities in multiple languages; bilingual skills are highly valued Knowledge of hotel management systems and multi-line phone systems; familiarity with resort or hotel environments is preferred Ability to work independently during overnight hours while maintaining high standards of hospitality and security Demonstrated ability to handle guest relations professionally with a focus on guest satisfaction Excellent phone etiquette and organizational skills to manage multiple responsibilities efficiently Previous experience in night audit or hotel experience is highly desirable Join us in delivering outstanding hospitality experiences while advancing your career in a vibrant, energetic environment. We are committed to supporting your growth and success as part of our dedicated team!

Pay:

From $16.00 per hour

Work Location:

In person