Client Advisor

Client Advisor at Polacheck's Jewelers Client Advisor at Polacheck's Jewelers in Malibu, California Posted in about 19 hours ago.

Type:

full-time

Job Description:

POLACHECK'S JEWELERS

Client Advisor Reports to: Director of Sales

REQUIRED QUALIFICATIONS

? Jewelry & Watch Industry Experience

• Prior background in fine jewelry, watches, or luxury goods retail is mandatory. ? CRM Proficiency
• Demonstrated ability to maintain accurate client records, execute outreach programs, and meet client management KPIs within a CRM platform is mandatory.

ABOUT THE ROLE

As a Client Advisor at Polacheck's Jewelers, you are the face of our brand

• building lasting client relationships through exceptional service, deep product knowledge, and proactive engagement.

KEY RESPONSIBILITIES

Client Engagement:

Greet and assist clients, providing tailored recommendations based on individual preferences and needs.

Product Knowledge:

Maintain deep expertise across our brand portfolio, including brand heritage and storytelling.

Sales Achievement:

Consistently meet and exceed individual sales targets while contributing to overall store goals.

Relationship Building:

Cultivate long-term client relationships that drive repeat business and referrals.

• CRM & KPIs (Required): Keep client information current and accurate, complete all required trainings on time, and meet or exceed outreach and follow-up metrics in the CRM system.

Visual Merchandising:

Help maintain an inviting, on-brand store environment.

Inventory Management:

Assist with stock management and inventory counts to ensure the floor is well-stocked.

Team Collaboration:

Contribute to a cohesive, supportive team culture.

Mystery Shop:

Achieve a minimum score of 85% on mystery shop evaluations.

QUALIFICATIONS

• Jewelry/Watch or Luxury Retail Experience

• Required:

  Prior background in fine jewelry, watches, or luxury retail is mandatory. Hospitality experience may be considered alongside demonstrated jewelry or watch knowledge.
• CRM Experience

• Required:

  Proven track record managing client data, executing outreach campaigns, and meeting CRM-based performance metrics.

Communication:

Excellent verbal and written skills with the ability to connect authentically with diverse clientele.

Sales Acumen:

Demonstrated history of achieving and exceeding sales goals through consultative selling and compelling storytelling.

Interpersonal Skills:

Natural ability to build rapport and earn client trust.

• Attention to

Detail:

Highly organized with a keen eye for accuracy.

ADDITIONAL REQUIREMENTS

• Flexible availability including weekends and holidays.
• Genuine passion for fine jewelry, watches, and current industry trends.

WHAT WE OFFER

• Competitive base salary plus bonus structure.
• Ongoing professional development and clear paths for career growth.