Client Care Coordinator / Mental Health Receptionist

Job Overview Bloom Counseling + Wellness Studio is a growing mental health and wellness practice seeking a warm, organized, and dependable Client Care Coordinator to join our team. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and values creating a welcoming experience for clients from the moment they walk through the door. This role is open due to an internal transition as our current Client Care Coordinator steps into an expanded operations role within the practice. She will provide training and ongoing support to ensure a smooth onboarding experience. At Bloom, we believe the client experience matters just as much as the clinical care provided. We are looking for someone who is professional, compassionate, detail-oriented, and able to confidently manage multiple responsibilities throughout the day.

Hours:

Monday - Thursday 8:30-3:00 Friday 8:30-11:30 Responsibilities Greet clients and create a welcoming, supportive environment Answer phones, texts, and client portal messages professionally and efficiently Schedule, reschedule, and confirm appointments Verify insurance benefits and assist with basic billing questions Collect payments and manage client accounts Coordinate communication between providers and clients Maintain organization of intake paperwork, forms, and client records Assist with administrative tasks and daily office operations Help maintain a calm, polished, and client-centered office atmosphere Qualifications Previous medical office, mental health, or healthcare reception experience preferred Strong organizational and multitasking skills Excellent communication and customer service abilities Comfortable learning technology systems and electronic health records Ability to maintain confidentiality and professionalism Friendly, proactive, and team-oriented personality Experience with insurance verification or medical scheduling is a plus What We Offer Supportive and collaborative team environment Beautiful office space in Norton Commons Opportunities for growth within a growing practice Wellness discounts (massage, supplements, etc) Paid training and ongoing support The opportunity to make a meaningful difference in people's lives every day To apply, please send your resume and a brief introduction telling us why you feel you would be a great fit for Bloom Counseling + Wellness Studio.

Pay:

$19.00 - $21.00 per hour

Benefits:

Paid time off

Work Location:

In person