Client Engagement Specialist

Join Catholic Charities in the temporary role of Client Engagement Specialist and help others to live their best life. Our Mission and Core Values We are a nonprofit organization serving Central Minnesota with core values rooted in Compassion, Hope, Accountability, Respect, Dignity, and Service. Catholic Charities empowers our neighbors and creates impact in housing, food, and mental health that is seen and felt for generations. What You Will Do The Client Engagement Specialist is responsible for ensuring timely and coordinated access to mental health services within Granite City Counseling. This position regularly reaches out to clients who need appointments, schedules them directly on therapists' calendars, and maintains accurate appointment records. In alignment with the organization's no-show policy, the Client Engagement Specialist sends No Show #1 and No Show #2 letters and updates schedules accordingly. Through consistent communication, attention to detail, and adherence to HIPAA standards, this role helps create a smooth, client-centered experience and supports the overall functioning of the Mental Health pillar. This position is a temporary position, with an expected timeframe of three months. Key Responsibilities Schedule appointments for established Granite City Counseling clientsFollow the Granite City Counseling's "no-show" policy by calling clients who have missed appointments to reschedule, and sending out no-show letters.

Provide general administrative and scheduling support as needed, including contacting clients for payment collection when necessary. What We're Looking For Required Qualifications High school diploma or equivalent.

A minimum of 2 years' post-high school customer service experience is preferred. Demonstrated ability to use computers and technology effectively.

Knowledge of health insurance portals, spreadsheets, and electronic health record systems preferred.

Professional phone and email skills are required. Why You Will Love Working Here! You will make a difference in the lives of clients every day and you will work with a great team of people! Vacation (15 days your first year)8 paid holidays (7 full days, 2 half days)6 days ESST (sick)Health insuranceDental insuranceWaive-off credit for those who have other group health insuranceBasic Life Insurance, Accidental Death and Dismemberment Insurance (AD&D)Optional life insurance coverage for yourself, spouse and/or dependentsEmployer-provided long-term disability insurancePre-tax (Flexible Spending) Accounts for medical, dependent care and adoption expenses401(k) plan with company matchEmployee Assistance ProgramEmployee Discount ProgramWellness ProgramThe Federal Public Service Student Loan Forgiveness Program Become Part of Something Amazing! To apply for this position, please send your resume to hr@ccstcloud.org or apply online at www.ccstcloud.org. For a complete up to-date listing of open job positions please visit the Catholic Charities website at: www.ccstcloud.org/employment EEO/AA Employer