Client Enrollment Specialist

We are a leading customer service and sales firm specializing in business development, client relations, and sales solutions. We are committed to helping brands strengthen their presence and achieve measurable results through effective communication strategies. We are currently seeking a Client Enrollment Specialist to join our team and support our newest initiative bringing accessible communication devices to local communities. This role is ideal for someone who excels in front-facing positions, is highly organized, and has a passion for giving back to those in need. As a key part of our client-facing team, the Client Enrollment Specialist is the pinnacle to increasing enrollment efforts for our clientele.

Key Responsibilities:

Manage client enrollment process : Assist customers in signing up for accessible wireless products and services, ensuring they receive all the necessary information to make informed decisions. Guide clients through necessary documentation : Ensure all required forms, contracts, and agreements are accurately completed and submitted in a timely manner. Provide exceptional customer service : Answer questions, resolve concerns, and offer clear instructions about enrollment steps, benefits, and options available. Ensure accurate data entry : Maintain up-to-date and precise records of client information and enrollment statuses in the system. Collaborate with the sales team : Work closely with sales professionals to ensure a seamless transition from initial inquiry to enrollment. Follow up with clients : Reach out to new enrollees to confirm satisfaction and address any remaining concerns post-enrollment. Stay updated on product offerings : Regularly review product details and changes to ensure clients receive the most current and accurate information.

Ideal Candidate:

Previous experience in customer service, client enrollment, or a client-facing role. Strong attention to detail, with a focus on accuracy in documentation and data entry. Excellent communication skills, with the ability to convey complex information in a clear and friendly manner. Ability to work both independently and as part of a collaborative team in a fast-paced environment. Problem-solving skills and a proactive approach to resolving client issues or concerns. Familiarity with telecommunications products and services is a plus, but not required.

Job Type:

Full-time Pay:

$48,000.00 - $58,000.00 per year

Benefits:

401(k) Professional development assistance

Work Location:

In person