Clinic Operations Manager — Optometry (Spanish a plus)

Clinic Operations Manager — Optometry (Spanish a plus) Viewpoint Vision Carrollton, TX Job Details Full-time | Contract 2 hours ago Benefits Dental insurance Paid time off Vision insurance Employee discount Qualifications Spanish Patient scheduling systems Optical experience Team supervision Outpatient clinic experience English Medical scheduling Team development Clinical information systems Leading team collaboration initiatives Clinical team leadership Delegation Full Job Description About the role We are a fast-growing optometry practice looking for a hands-on operations leader who can help the clinic run smoothly day to day, keep the schedule full, support the team on the floor, and reduce owner dependence in daily operations. This is not a desk-only management role and the right person will be stepping into multiple clinic roles as needed, but mainly Optician and leading with the team consistency, solving problems quickly, and owning follow-up that protects the schedule, patient experience, and clinic production. The role bridges the gap between doctor and team by creating accountability, stronger communication, and visible operational follow-through. This emphasis on schedule protection, patient experience, clinic production, self-starting during downtime, huddles/check-ins, recalls/reactivation, and follow-through is consistent with the clinic's current manager-development priorities. What you'll do: Leadership and Team Management Oversee day-to-day clinic operations and team performance Lead a brief daily huddle to review readiness, wins, issues → fixes, and schedule risks Know and work all positions to gain respect of the team Lead a focused weekly check-in to review progress, follow-up items, and team accountability Hold staff accountable for attendance, communication, professionalism, and follow-through Maintain staff files and documentation for attendance, coaching, and policy acknowledgments Perform regular check-in reviews to support development and measurable growth Follow up on delegated work to make sure it was actually completed and did not drift Patient Experience, Schedule, and Growth Own the system for maintaining a full schedule through confirmations, recalls, reactivations, waitlists, short-notice fills, and high-value patient follow-up Ensure weekend and Monday messages, bookings, and priority patient communication are reviewed and appropriately handled. Resolve patient concerns quickly with empathy, professionalism, and follow-through Help identify and recover missed opportunities, including no-purchase follow-up and unresolved patient items Encourage a stronger in-office experience and support patient-review growth Operations and Clinical Flow Step into roles as needed, including phones, scheduling, check-in, insurance verification, pretesting/imaging, assisting the doctor, optical handoff, checkout, and contact lens workflow Help the clinic stay on track during heavily scheduled or short-staffed days by stepping into the lane most needed in the moment Identify recurring bottlenecks, apply an issue → fix approach, and communicate improvements to the owner Find opportunities of growth and help execute Support internal communication so the owner can focus on higher-level decisions Help reinforce the handbook, operational policies, and approval processes consistently What success looks like in the first 30-60 days Tomorrow's schedule is consistently reviewed and protected before the day ends Weak days, gaps, and high-risk cancellations are identified early and worked proactively Daily huddles and weekly check-ins happen consistently and stay brief, clear, and useful Recalls/reactivation and priority follow-up are visibly worked each week You can cover most parts of the patient visit and clinic flow independently when needed Delegated items are checked back on and closed rather than allowed to drift The owner has fewer daily operational interruptions because follow-up and communication are being carried more independently These success markers come directly from the clinic's recent manager review priorities: stronger self-starting during downtime, more consistent huddles/check-ins, direct ownership of recalls/reactivation and schedule support, high-value follow-up, and follow-through that stays visible after the first conversation. Must-haves 2+ years of experience in an optometry/optical practice Proven leadership or supervisory experience in a fast-moving clinic setting Strong communicator with reliable follow-through Comfortable leading on the floor, not just directing from the background Able to self-start and move into the next highest-value task without prompting Comfortable covering all clinic roles when staffing or flow requires it Tech-savvy and comfortable with EHR/PM systems; Compulink and Weave experience preferred Able to stay on your feet and manage multiple priorities calmly and professionally Nice-to-have Bilingual (English/Spanish) highly preferred but not required Experience improving schedule fill, reducing no-shows, or increasing patient follow-through, trunk-shows Experience coaching staff in a way that improves consistency over time Experience with recalls/reactivation, optical workflow, and contact lens order follow-up Schedule and Pay Full-time, in-person Tuesday-Friday 9:30 am-6:15 pm, Saturday 8:30 am-2:15 pm Closed most Mondays, but the manager owns the system for weekend/Monday patient communication and bookings Pay based on experience, with performance-based bonus opportunity Benefits Dental insurance Employee discount Paid time off Vision insurance

Job Types:

Full-time, Contract Benefits:

Dental insurance Employee discount Paid time off Vision insurance

Work Location:

In person