Clinical Manager

Job Summary:

The Clinical Manager role is responsible for the day-to-day oversight of clinical operations as well as daily patient care. Excellent oral and written communication skills are required. Supervisory skills are a must. The Clinical Manager reports to the appropriate HCO Service Line Director.

Essential Duties and Responsibilities:

Supervise and manage the clinical operations of the site.

Clinical operations include maintenance of:

supplies, facility, regular hours, consistent staff, lab services, patient charts, follow-up logs, patient education and counseling services, patient education materials, staff continuing education, new employee training, budget, scheduling, etc. Conduct self in a professional manner and propagate professionalism among other site staff. Actively participate in the medical home care team which is comprised of clinical and non-clinical staff working together towards a common goal: delivering quality care to our patients. Communicate and coordinate effectively with all members of the care team. Provide self-management support in the form of patient coaching and motivational interviewing when appropriate. Maintain compliance with the organizations confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA). Identify family and environmental patient problems, and work with local health agencies and professionals in their solution. Apprise the county health department by standard reporting procedure of any patient problem having public health implications. Assist in care coordination which may include obtaining test and referral results and communication with various entities including but not limited to community organizations, health plans, facilities and specialists. Proactively address needs of the patients and families through the concept of population management. Effectively communicate with all patients with specific attention to the vulnerable patient population. Facilitate and maintain communication among staff and administration, i.e. regular staff meetings, participation in employee evaluations. Responsible for services provided by nursing staff. Includes patient flow, time management, patient courtesy, quality of patient education, current licensure, etc. Responsible for services provided by adjunct service staff. (Nutrition, security, housekeeping, etc.)

Includes:

time management, professionalism, patient courtesy, supplies, reliability, thoroughness of work, etc. Provide general supervision of office staff and clinical staff, jointly with the office Manager. Uphold Valley Health policies and procedures and personnel guidelines. Communicate maintenance/capital needs for site to Operations team. For example, furniture, copier, lawn care etc. Maintain an attractive, pleasant environment at the site. Maintain community support through communication and networking. e.g. parent/site relations, community/site relations. Include in time as appropriate for direct patient care and outreach program participation. Delegate responsibilities as appropriate. Participate in the interview/hiring and orientation process of future staff. Establish and maintain an appropriate data collection system. Data needed include demographics, rates of occurrences, etc. Convey a professional and positive image and attitude regarding the health center and organization. Develop good rapport with staff. Perform other duties as assigned.

Education and/or

Work Experience Requirements:

LPN or RN/BSN with experience in community health centers is requiredGood organization, collaboration, and motivational skills.

Supervisory skills

Physical Requirements/Working Conditions:

Position requires manual dexterity for operating standard office equipment. Hearing must be within range of normal human conversation. Position requires the ability to maintain concentration and attention to detail for long periods of time in order to maintain accurate records pertaining to patient and/or account information. Position functions within a normal office environment. Monday

• Friday 8:00
• 4:30Saturday and Sunday
• as needed