Clinical Services Representative II

Position Information Recruitment/Posting Title Clinical Services Representative II Job Category Staff & Executive

• Healthcare
• Administrative Services Department RWJ
• Medicine Gastroenterolog Overview New Jersey's academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health.

Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state—at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Posting Summary Rutgers, The State University of New Jersey, is seeking a Clinical Services Representative II for the department of Medicine at the Robert Wood Johnson Medical School. The RWJMG Clinical Services Representative II performs administrative tasks as assigned to support effective and efficient office operations. Among the key duties of this position are the following: Answers the telephone with a pleasant demeanor, always identifying self, and location. Competently performs the following financial functions based on assignment: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patient with their payment options. Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements. Maintains Computer Databases entering changes in demographic, insurance, and other information as required. Collects co pays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions. Processes, researches and answers any verbal or written routine patient billing inquiries in a timely manner. Refers more complex inquiries to appropriate individual or area in accordance with established policies and procedures. FLSA Nonexempt Grade 177 Salary Details Minimum Salary 26.480 Mid Range Salary 26.980 Maximum Salary 27.790 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs Position Status Full Time Working Hours Standard Hours 40.00 Daily Work Shift Work Arrangement This position requires a fully on-site work arrangement. Union Description Teamsters 97 Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff

• 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience Two (2) years of progressively responsible clerical experience required, preferably in a physician office or other medical setting.

Prior experience accessing and retrieving information from computer database required. Certifications/Licenses Required Knowledge, Skills, and Abilities Ability to understand and follow oral and written instructions required. Strong oral and written communications skills required. Ability to work in stressful environment while maintaining a professional demeanor and customer series orientation required. Preferred Qualifications Familiarity with billing and collections software preferred. Prior experience in billing and collections or other business oriented processes preferred. Familiarity with medical terminology desirable.

Equipment Utilized Physical Demands and Work Environment Physical Demands:

Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds.

Work Environment:

Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste. Special Conditions Posting Details Posting Number 26ST1051 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Downtown New Brunswick City New Brunswick State NJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: