Club Manager

Club Manager WellWay - 2.4 Cape Coral, FL Job Details Full-time From $22 an hour 14 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Employee discount Qualifications Operations management Interpersonal skills Performance management Team development Time management Full Job Description Club Manager - WellWay Cape Coral About Us WellWay is a new model for holistic/integrated wellness. It provides a combination of services & resources never before placed under one roof. Our core belief is that the integration of Medical and Fitness services, enhanced by a blend of unique resources, can provide a clear path to holistic wellness. We combine proactive care management, nutrition, stress management, clinical services, and data analysis managed by a team of experts and personal advisors to support your body and mind. Our mission is to statistically improve the health of the communities we serve. Summary In a highly competitive health and wellness industry, WellWay is seeking a passionate, service-driven Club Manager to support the daily operations and leadership of our Cape Coral location. This role is critical to delivering an extraordinary experience for members, team members, and guests while supporting operational excellence across key departments. The Club Manager is a highly visible, hands-on leader who spends the majority of their time supporting the Member Services team at the front desk while overseeing WellWay Kids, Aquatics, and Housekeeping. The AGM partners closely with the General Manager and Director of Experience to ensure teams are supported, standards are upheld, and the WellWay model of care is consistently executed.

Responsibilities:

Provide an extraordinary experience for team members, members, and guests in a fast-paced, service-focused environment Maintain a consistent leadership presence at the Member Services desk, spending approximately one third of working time "in the zone" supporting MSCs and member engagement Coach and support Member Services Coordinators in service behaviors, communication, scheduling support, and proactive member care Perform regular walk-throughs to ensure all assigned areas of the club are clean, operational, safe, and aligned with brand standards Oversee and support the daily operations of: Member Services Coordinators, WellWay Kids, Aquatics, & Housekeeping Conduct bi-weekly one-to-one meetings with department leaders to review performance, staffing, and operational needs Support staffing, scheduling, onboarding, and training for departments under care Assist with casting, development, and performance management of team members Resolve member and team member concerns promptly and professionally Maintain strong working knowledge of all club services, programs, and operational procedures Ensure departments operate within established standards and support budgetary guidelines Comply with and enforce all company policies, procedures, and initiatives Uphold all safety, loss prevention, and operational compliance standards

Qualifications:

Associate or Bachelor's degree preferred, or equivalent combination of education and experience 3-5 years of experience in wellness, fitness, hospitality, or service-based environments 2-3 years of experience in a leadership or supervisory role Proven ability to lead from the floor in a fast-paced environment Strong verbal and written communication skills Excellent organizational, time management, and problem-solving skills Ability to coach, motivate, and support team members effectively Ability to work a varied schedule, including weekends Ability to actively supervise a large-format facility Ability to sit, stand, walk, reach, climb, and lift up to 50 pounds We offer competitive compensation, as well as benefits for full time employees. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. WellWay is proud to be an equal opportunity employer.

Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Parental leave Vision insurance

Shift:

Day shift Evening shift Morning shift

Experience:

fitness, hospitality or retail: 5 years (Preferred) supervisory: 5 years (Preferred)

Work Location:

In person