Collection Specialist

Benefits:

401(k) Dental insurance Health insurance Vision insurance

About CRDN:

CRDN Team Crouch provides expert restoration services for textiles, electronics, art, and other contents damaged by fire, smoke, water, or other disasters. We own and operate our own plants and warehouses, ensuring all work is done on-site. As a key supplier to major homeowners' insurance companies across Texas, Arkansas, and Tennessee, CRDN is proud to be part of a select group of dry cleaners committed to high standards of excellence and a full range of services.

Position Overview:

CRDN of Ark-La-Tex is seeking a detail-oriented and organized Collections Specialist to join our team. This position is responsible for managing account balances, insurance follow-up, claims processing, payment collections, and maintaining accurate billing records. The ideal candidate will have strong communication skills and knowledge of billing procedures.

Responsibilities:

Submit and process insurance claims accurately and timely Follow up on unpaid or denied claims with insurance companies Review accounts for outstanding balances and collect payments Contact customers/insurance regarding past due balances and establish payment arrangements when necessary Post payments accurately Maintain detailed documentation of collection activities and account status Resolve billing discrepancies and account issues Work closely with providers, management, and administrative staff to resolve billing concerns Prepare reports related to collections, aging accounts, and payment trends Assist with billing questions and provide excellent customer service

Job Requirements:

Medical billing experience preferred Experience in collections preferred Ability to work independently and meet deadlines Strong problem-solving and customer service skills

Qualifications:

Minimum of 2 years of billing and collections experience preferred Experience with insurance verification, claim submissions, and denial management Strong attention to detail and organizational skills Excellent verbal and written communication skills Proficient in Microsoft Office applications, especially

Excel and Outlook Benefits:

Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off (PTO) 401(k) with Company Matching