Collections Specialist

Jobs › Wilmington, MA › Collections Specialist Robert Half Collections Specialist Wilmington, MA Apply Description We are looking for a Collections Specialist to support accounts receivable activities for a manufacturing organization in Wilmington, Massachusetts. This Long-term Contract position focuses on managing both commercial and consumer collections, strengthening payment performance, and helping maintain healthy customer accounts. The ideal candidate brings sound judgment, strong communication skills, and a practical understanding of billing and collection procedures.

Responsibilities:

• Contact commercial and consumer customers to secure timely payment on outstanding balances through clear and effective written and verbal communication.
• Review aging reports and account histories to identify delinquent balances, prioritize collection activity, and determine appropriate next steps.
• Work closely with billing, customer service, and finance teams to resolve disputes, clarify account details, and remove barriers to payment.
• Document collection efforts, payment commitments, and account updates accurately within internal systems to maintain clear records.
• Reconcile account discrepancies by researching invoices, credits, deductions, and prior payment activity.
• Monitor payment arrangements and follow up consistently to reduce past-due balances and improve overall cash flow.
• Escalate higher-risk accounts when needed and support further credit or collection actions in line with company procedures.
• Assist with collection-related process updates or system-related workflow changes as assigned while maintaining continuity in day-to-day account management. Requirements
• Experience handling both commercial and consumer collections in a detail-focused business environment.
• Working knowledge of credit and collections practices, including account follow-up, dispute review, and payment resolution.
• Familiarity with billing collection processes and the ability to interpret invoices, account statements, and aging data.
• Strong verbal and written communication skills with the ability to manage sensitive customer conversations effectively.
• Solid organizational skills and attention to detail when tracking account activity and maintaining documentation.
• Proficiency with standard business systems and spreadsheets used for collections, reporting, and account review.
• Ability to manage multiple priorities independently and follow through on deadlines in a fast-paced setting.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Collections Specialist Wilmington, MA Clear All Apply