Collections Specialist

Description We are looking for an experienced Collections Specialist with 6-8 years of collections experience within financial institutions, including consumer lending environments. Skilled in managing delinquent accounts across credit cards, personal loans, secured loans, mortgages, and home equity loans, particularly accounts 60+ days past due and charged-off or high-risk portfolios. Strong knowledge of regulatory requirements including FDCPA, FCRA, GLBA, and TCPA, with a consistent track record of recovering delinquent debt through compliant, ethical, and member-focused collection practices. Core Responsibilities + Manage collection efforts for delinquent consumer loan accounts across multiple lending products. + Review account histories to determine causes of delinquency and develop appropriate resolution strategies. + Contact members by phone and written correspondence to secure payment and resolve past-due balances. + Negotiate payment arrangements, loan extensions, and potential loan modifications for approval. + Provide empathetic member support and refer borrowers to financial counseling resources when appropriate. + Recommend next steps for severely delinquent accounts, including repossession, foreclosure, legal action, charge-off, and agency placement. + Prepare charge-off documentation and coordinate account assignments to third-party collection agencies. + Maintain detailed records of collection activity, account status, and resolution outcomes. + Work closely with internal teams including lending, loss mitigation, legal, and member service departments. + Meet established recovery goals, productivity targets, and compliance standards. Requirements Qualifications + Bachelor's degree in Business Administration, Accounting, Finance, or equivalent combination of education and experience. + 6-8 years of collections experience in a financial institution. + Consumer lending collections experience strongly preferred. Key Skills + Debt collection and recovery + Consumer loan servicing + Delinquency management + Payment negotiation + Loan modifications and extensions + Charge-off processing + Repossession and foreclosure support + Agency placement coordination + Regulatory compliance + Member communication and conflict resolution + Problem-solving and decision-making + Microsoft Office proficiency Knowledge Areas + Fair Debt Collection Practices Act (FDCPA) + Fair Credit Reporting Act (FCRA) + Gramm-Leach-Bliley Act (GLBA) + Telephone Consumer Protection Act (TCPA) + Financial hardship assistance + Loss mitigation practices + Consumer lending operations TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .