Collections Specialist

Description Our client is seeking a driven and detail-oriented Collections Specialist to join their growing team. This role is responsible for recovering outstanding balances, managing past due accounts, resolving billing discrepancies, and supporting overall receivables performance in a high-volume environment. The ideal candidate will possess strong analytical and communication skills, thrive in a fast-paced setting, and consistently meet monthly collection goals. Advanced Excel skills and the ability to analyze financial data are critical for success in this role. Key Responsibilities Consistently achieve monthly collection goals while maintaining results within established targets Manage assigned customer portfolio, including reconciliation of receivables, open balances, credits, and payments Identify and escalate collection issues in a timely manner Utilize data-driven collection strategies to reduce DSO and improve receivables performance Build strong relationships with customers and internal teams to resolve billing issues and outstanding balances Prepare detail oriented collection correspondence with accurate, data-supported insights Maintain detailed account documentation and activity records Analyze payment and billing trends to identify process improvement opportunities Support departmental initiatives and additional responsibilities as needed Requirements

• At least 3 years of experience in collections, credit and collections, or a closely related accounts receivable function.
• Background in commercial collections, with the ability to manage customer accounts in a fast-paced, metric-driven environment.
• Strong Excel skills, including sorting, filtering, formulas, and pivot tables for reporting and analysis.
• Demonstrated ability to assess account issues, identify root causes, and take timely corrective action.
• Excellent written and verbal communication skills with a detail-focused approach to customer and internal interactions.
• Strong attention to detail and the ability to organize competing priorities while meeting deadlines.
• Analytical mindset with sound critical-thinking skills and a proactive, solution-oriented work style.

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