Collector Specialist II

Overview Join our dynamic team as a Collector Specialist II, responsibility involves the collection of delinquent accounts of consumer, credit cards, and other loans; processing insurance claims related to death, disability, collateral protection, and other insurance coverage the credit union is able to access to offset loan losses. Responsibilities Knowledgeable in credit union loan and collection policies and procedures including; consumer loans, mortgage loans, credit cards, insurances available on loans, regulation affecting loans and collections, compliance requirements, documentation, and processing methods. Contacts delinquent borrowers/co-borrowers for Category 3-5 by telephone, mail, text, email, or corresponding letters, to encourage prompt repayment of delinquent accounts. Analyse, evaluate, and assist members with credit problem. Recommend and establish alternative payment options. Handle escalated calls and member interactions that require more advanced negotiation and problem solving skills. Works with branch staff, call center, accounting and other departments to process and resolve member issues related to delinquency, negative share accounts, payment arrangements, etc.… Works accounts with returned checks. Prepares all documents for police department if requesting charges be filed. Initiates legal action when required; prepares delinquent loans and credit a card for charge off. Recommends when collateral should be repossessed and once approved prepares the Repossession Assignment and maintains the repossession and auction log. Sends required notification on repossessions and obtains repossession title for liquidation. Reviews each vehicles condition report and looks up MMR value based off condition report with actual mileage. Emails auction bi-weekly with run list for newpaper ad and floor values for sale. Maintains bankruptcy accounts and processes bankruptcy paperwork including coding and notating account, preparing paperwork to be sent to attorney for reaffirmations and proof of claims and updates and maintains the bankruptcy log. Skip trace accounts and conduct investigations to locate missing borrowers/co-borrowers and collateral; files skip claims if borrower has collateral protection insurance. Prepares secured and unsecured loans for charge off and makes notes of collection or legal action after charge off. Present and requests deficiency balance modifications to manager/supervisor. SCRA-have member present request in writing, obtain orders, verify duty status on scra website. Save all documents and provide to manager/supervisor for approval. Posts information about financial status of borrower/co-borrower and status of collection efforts in the all applicable electronic systems; Updates ChexSystems, E Oscar when necessary; corrects any credit bureau reporting errors. Files proof of claim on deceased accounts. Remove limit on an open end loan as needed when the member has another loan that is delinquent. Sends the member an Adverse Action letter. Provide excellent customer service while upholding the credit unions values and mission.

Qaulifications:

Minimum of 3+ years of experience in a collections department, preferably within a credit union or financial institution Working knowledge of Ohio bankruptcy and repossession laws Experience collecting on secured and unsecured loans Strong negotiation and conflict-resolution skills Ability to problem-solve and think outside the box Comfortable working in a fast-paced, goal-driven environment Excellent verbal and written communication skills Strong organizational skills and attention to detail Proficiency in standard computer systems and collection software

Job Type:

Full-time Pay:

$21.00 - $29.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching AD&D insurance Dental insurance Health insurance Health savings account Life insurance On-the-job training Paid time off Vision insurance

Work Location:

In person