Communications Shift Supervisor

About us York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited that you want to join our team and recognize that our employees are the foundation for our success. Mission Statement

• York County provides quality public services in an open, efficient, and responsive manner. Vision Statement
• York County provides an environment where all citizens and businesses can thrive and succeed. Core Values
• Excellence through Professionalism Respect
• respect builds bridges, not silos. How we live it? Golden rule
• treat others as you want to be treated. Dedicated
• strong work ethic. How we live it? Persistence, reliability and commitment to do your best. Integrity
• do the right thing instead of what is convenient. How we live it? Displaying strong moral principles. Knowledgeable
• ready and able. How we live it? Having the right competencies necessary for achievement. Friendly
• service with a smile.

How we live it? Being respectful, pleasant and helpful to ALL. About the

Department:

The Department of Public Safety Communications is the primary Public Safety Answering Point (PSAP) for York County. As the PSAP, we are staffed 24 hours a day to answer 9-1-1 emergency calls and dispatch police, fire or medical services to those we serve. We are fortunate to have state-of-the art equipment to provide our responders and those needing emergency assistance. The five divisions of Public Safety Communications work together to provide leadership, emergency information and communication technology as well as extensive training to our staff and public safety partners: 9-1-1 Addressing, Administration & Public Education, Technical Services & Radio Communications, Operations (Communications), and Operations Support (Training, Quality Assurance, Accreditation). The Department of Public Safety Communication is nationally accredited through the Commission on Accreditation for Law Enforcement. This accreditation requires annual audits of our policy and procedures, hiring and promotional processes to ensure we provide proofs of following policies and procedures. About our opportunity We invite you to apply to join our team as a full-time (40 hours per week), non-exempt Communications Shift Supervisor. The purpose of this position is to supervise, lead, plan, coordinate, and direct all operational aspects of the York County Public Safety Answering Point/911 Dispatch Center during the assigned shift to ensure accurate and efficient processing of all incoming requests for Law Enforcement, Fire, Emergency Medical Services, and other emergency and non-emergency personnel and services.

Projected Pay Rate:

Pay Rate/Grade 117: $27.33

• $32.

79 per hour. Salary is dependent on experience and education.

Work Schedule:

6:00 PM

• 6:00 AM or 6:00 AM
• 6:00 PM, will be required to work twelve-hour shifts to include holiday and weekend shifts.

Our Total Compensation Package:

Compensation

• competitive market-rate pay, and negotiable based on qualifications.

Comprehensive State Medical Insurance, Dental and Vision Insurance Life Insurance Long-term disability Parental Leave Bereavement Leave Deferred Compensation 401K Plans Health Savings Account (HSA) Public Loan Forgiveness Program (Student Loan Forgiveness Program) 11 Paid Holidays + 3 Optional Holidays Longevity Pay SC State Retirement Plan Pension Paid Vacation and Sick Time Expanded Sick Bank Critical Care and Cancer Insurance Wellness Screenings Employee Assistance Programs Professional Development / Trainings /

Conferences Duties and Responsibilities:

Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals. Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed. Manages and supervises all aspects of 911 PSAP shift operation. Receives all E911, emergency, and non-emergency telephone calls for law enforcement, emergency medical services, fire service, coroner, fire marshal, emergency management, animal control, and other emergency agencies; provides appropriate lifesaving information and pre-arrival instructions to the caller to stabilize the situation until the arrival of emergency services. Prioritizes calls for service and provide basic crisis counseling support to callers to avert potential self-hazard, suicide, or hostage situations. Utilizes sophisticated systems status management technology to monitor, update, and control the location and movement of emergency units to ensure calls for service are prioritized and resources are efficiently managed to save lives, property, and maintain life safety of responders. Utilizes state-of-the-art communications systems to maintain radio and data communications with responders to provide timely and accurate information. Ensures responders are provided with all pertinent information via radio and mobile data systems to ensure their safety. Maintain constant track of all field units to ensure their safety. Utilizes Computer Aided Dispatch systems, Geographic Information Systems, MARVLIS, and other technology systems to accurately record and maintain information received from callers and emergency response personnel, determine location of emergencies, identify potential hazards, prioritize and manage resources, and ensure efficient handling of calls for service. Ensures all communications and PSAP operations are in compliance with and adhere to policies, procedures, protocols, standards, and applicable local, state, and federal laws. Ensure all calls for service are answered and dispatched in accordance with County, CALEA, and NFPA standards. Directs subordinate staff in determining appropriate actions to take in any situation that is not clearly defined in established policies, procedures, and standards to ensure life safety of the public and responders, preservation of property and limit the liability of the County. Utilizes NCIC system to enter updates, maintain and retrieve law enforcement information, obtain criminal histories, driver's license history, vehicle registration, and other requested records and information. Monitors incoming/outgoing calls and radio traffic being processed by staff to ensure compliance with all applicable policies, procedures, and standards and that all relevant information is documented in CAD. Ensures proper pre-arrival instructions are provided to callers in accordance with policy and procedure. Receives and processes complaints from citizens, emergency response organizations, and other served entities. Works with staff for a resolution and provide appropriate documentation to management. Performs related work as assigned. About you

Education and Experience Requirements:

Associate's Degree in Psychology, Mass Communications, Public Safety, Emergency Management or related field. Five (5) years of emergency dispatch or closely related experience or an equivalent combination of education, training and experience.

Special Certifications and Licenses:

Must possess Association of Public Safety Communications Officials Emergency Medical Dispatch, Association of Public Safety Communications Officials Certified Supervisor. Association of Public Safety Communications Officials Certified Fire Dispatch. Association of Public Safety Communications Officials Basic Telecommunicator. Association of Public Safety Communications Officials Certified Training Officer. National Crime Information Center (NCIC) Certification. South Carolina Criminal Justice Academy Telecommunicator (SCCJA) Certification. National Incident Management System 100 (Incident Command System), 200 (Incident Command System for Single Resources and Single Action Incidents), and 700 (National Incident Management System), IS-5. A. Introduction to Hazardous Materials and Cardiopulmonary Resuscitation are preferred. Applicants with equivalent experience and/or education may be considered. Physical Demands / Work Environment /

Disclaimer Physical Demands:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Americans with

Disabilities Act Compliance:

York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Standard Clauses:

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.