Compliance Lead

Compliance Lead Triumph Heating and Cooling Parent LLC Bow, NH Job Details 1 day ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Optimizing workflow processes Document compliance management Phone communication Procedural guides Customer service Standard Operating Procedures (SOPs) implementation Filing Performance Reporting Employee relationship building Metrics Reporting Mid-level Inspection reporting and documentation Data integrity and documentation Retail compliance procedures Schedule management Records management Continuous improvement Compliance documentation Quality compliance management Conflict management Internal compliance assessments Lead Tracking Management reporting Public permit project coordination Local ordinances Regulatory compliance analysis Process management Standard operating procedures (SOPs) Compliance standards auditing Audit support Full Job Description About the

Role:

The Compliance Lead is responsible for ensuring full compliance with retail and big-box program requirements and all applicable city and municipal regulations. This role owns permit execution, job documentation accuracy, audit readiness, and process discipline across all retail and big-box jobs. Success is defined by zero audit failures, clean job files, timely permits and inspections, and proactive issue prevention. Why You'll Want to

Work Here:

Core values that we live every day

• not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics Performance pay directly tied to results
• You deliver for us, we deliver for you Benefits you will use
• Full medical, dental, and vision packages including fully employer paid options Secure your financial future
• 401(k) with company match We invest in your future
• ongoing training that directly results into bigger career opportunities combined with continuous education stipends Speed and scale
• Work with a company that operates at the speed of a start up with the investment backing of an institutional investor Key Responsibilities Submit all HVAC permits within required timelines for each jurisdiction Track permit status, inspections, and close-outs, maintaining accurate and current records Coordinate inspections and ensure timely resolution of any issues Maintain, update, and enforce permit-related SOPs Verify all required job documentation, including install photos, serial numbers, and job details Maintain weekly compliance reporting and metrics, reporting directly to the Retail Operations Manager Identify recurring compliance issues and recommend corrective actions and process improvements Maintain Home Depot-compliant job folders for every install and service job Ensure technicians and installers consistently follow all SOPs and documentation standards Conduct daily morning communication with install and sales teams for each scheduled Home Depot job Ensure all required documentation is uploaded, completed, and sent for signature as required Debrief all install and sales jobs to confirm completion, documentation accuracy, and next steps Confirm all appointments via phone or SMS to ensure readiness and reduce cancellations Ensure documentation and close-out requirements are met to enable timely invoicing and payment May support receiving retail leads and prequalify leads through validation Enter all lead details accurately and completely into ServiceTitan Qualifications & Skills Prior experience in residential services industry Prior experience in working with retail or big-box programs Strong experience with permitting, compliance, and audit-driven environments Comfortable managing documentation, deadlines, and multiple jobs simultaneously Experience with ServiceTitan or similar field service management platforms preferred

Interpersonal Qualifications:

Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships. Exceptional problem-solving and conflict resolution abilities to improve things both big and small. Highly organized, ability to act quickly while still having attention to detail. Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:

Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states—and we're growing fast. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. Legacy Service Partners is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.