Concierge

Cincinnati Marriott at RiverCenter Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati's vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away.

Company Overview:

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits:

We offer a comprehensive benefits package consisting of: Earned Wage Access to get paid before payday, wellness programs, wonderful hotel discounts and much more! This position works evenings, with some AM.

Responsibilities and Duties:

Greet customers immediately with a friendly and sincere welcome. Make personal connection with each guest and respond to guest cues (anticipate their needs). Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs. Maintain a very clean and organized area to ensure all guests have what they need at any time during the day and maintain a fresh clean feel for the area. Ensure Concierge Lounge is kept clean and stocked with the proper food & beverage for the given time of day. Follow proper food handling techniques and food safety procedures. Ensure all equipment is working properly including fridge, warmers & access door. Anything out of order must be reported to Supervisor and Engineering in order to guarantee a quick fix.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to listen effectively, to speak and write English clearly. Ability to stand, walk and/or sit and continuously perform essential job functions. Hearing and visual ability to observe and detect signs of emergency situations.

Other Expectations:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays. All employees must maintain a neat, clean and well-groomed appearance (specific standards available). Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties. Complies with health and safety rules, regulations and procedures to maintain a safe environment.