Consumer Lender - Support

Description We are looking for a dependable Consumer Lender - Support specialist to join our team in Fresno, California for a Contract position. In this role, you will provide courteous member service, process everyday financial activity with accuracy, and help connect members with banking solutions that fit their needs. This opportunity is well suited for someone with at least 1 year of experience in customer-facing financial services who values precision, confidentiality, and a positive service experience.

Responsibilities:

• Welcome members courteously and create a helpful, service-focused experience during each interaction.
• Process day-to-day account activity, including deposits, withdrawals, loan payments, check cashing, and internal transfers, while maintaining a high level of accuracy.
• Reconcile and balance the cash drawer at the end of each business day and ensure transaction documentation is complete and accurate.
• Listen carefully to member questions and identify opportunities to recommend relevant products and services such as savings options, direct deposit, and digital banking tools.
• Protect sensitive financial and personal information by following established privacy and security standards.
• Address routine member concerns promptly and escalate more complex issues to the appropriate team for resolution.
• Remain informed on current policies, procedures, and regulatory requirements to support compliant and consistent service delivery. Requirements
• At least 1 year of experience in consumer lending support, teller operations, or a similar financial services role.
• Working knowledge of loan administration and routine cash handling practices.
• Experience balancing cash drawers and maintaining accurate daily transaction records.
• Ability to process cash deposits, payments, and related account transactions with strong attention to detail.
• Strong customer service skills with the ability to communicate clearly and professionally.
• Demonstrated ability to maintain confidentiality when handling member and account information.
• Comfortable identifying member needs and suggesting appropriate financial products or service options.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .