Contact Center Systems Engineer (Genesys Cloud CX)

Contact Center Systems Engineer (Genesys Cloud CX) Skill United States, Florida, Plantation May 18, 2026

Overview Placement Type:

Temporary Salary:

$84-93.33

Hourly Start Date:

May 28, 2026 Overview We are seeking a highly skilled Contact Center Systems Engineer to design, implement, and support cloud-based customer experience solutions. This role will serve as a subject matter expert in Genesys Cloud CX, helping to deliver scalable, high-performing IVR and ACD solutions while partnering closely with cross-functional teams. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving customer experience through technology. Key Responsibilities Design, configure, implement, and support IVR and ACD solutions within Genesys Cloud CX Develop and maintain Architect flows, scripts, and call routing strategies Evaluate incoming requests, define technical requirements, and produce design documentation Act as a subject matter expert for Genesys Cloud CX capabilities and enhancements Perform system troubleshooting, root cause analysis, and ongoing performance optimization Provide day-to-day operational support and proactive system maintenance Conduct unit testing, quality assurance testing, and support user acceptance testing Collaborate with cross-functional teams to ensure seamless system integrations and deployments Support omni-channel contact center capabilities including voice, chat, and digital channels Required Qualifications Strong communication and facilitation skills, with the ability to translate business needs into technical solutions Proven ability to interpret requirements, resolve ambiguity, and drive implementation Strong analytical and problem-solving skills Experience working with complex system architectures and cross-functional teams Solid understanding of contact center technologies (ACD, dialers, call recording, workforce management, etc.) Hands-on experience with Genesys Cloud (PureCloud) administration and support Experience building IVR/ACD scripts and Architect flows Strong knowledge of telephony technologies including WebRTC, SIP, VoIP, and QoS Understanding of infrastructure planning, system lifecycle management, and deployment best practices Preferred Qualifications Genesys Cloud CX certifications Experience working with Genesys Cloud APIs and web services Strong background in Architect flow design and optimization WebRTC troubleshooting expertise Programming experience in languages such as JavaScript, TypeScript, Python, or Go Backend development experience (Node.js, Python, Java, or similar) Familiarity with Docker and infrastructure-as-code tools (e.g., Terraform, CloudFormation) Experience with modern frontend frameworks such as React Knowledge of CI/CD pipelines (GitHub Actions, Jenkins, AWS tools, etc.) Experience working with REST APIs and third-party integrations SQL and data analytics experience What We're Looking For A strong team player with a proactive mindset and solid work ethic Curiosity and enthusiasm for learning new technologies Ability to operate independently while contributing to a collaborative team environment A passion for delivering high-quality, scalable customer experience solutions #LI-MM3