Corporate Quality Assurance Manager

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our portfolio spans Pressure Relief Valves (PRVs), control valves, isolation valves, Distributed Control Systems (DCS) and reliability systems, and rotating equipment services. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas, and we are committed to delivering exceptional safety, quality, and performance—and are investing heavily in strengthening our enterprise‑wide quality culture

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application.

Our specialties at Puffer-Sweiven include:

Process Control & Safety Systems Control Valves & Regulators Isolation Valves & Actuation Oil & Gas Automation Reliability Solutions & Services Pressure Management Specialty Pumps & Rotating Equipment Instrumentation Maintenance & Repair Services Key Responsibilities Quality Systems & Compliance Own, maintain, and enhance the company's QMS in alignment with ISO 9001 and applicable industry standards (API, ASME, NBIC, ISA/IEC). Lead internal, external, customer, and supplier audits; ensure timely closure of findings. Govern compliance with OEM repair authorizations, customer specifications, and regulatory requirements. Oversee document control, calibration programs, and quality records management. Maintain certifications and ensure readiness for regulatory and OEM audits. Operational Quality Leadership Standardize QA processes across distribution, repair, testing, and field service operations. Ensure adherence to repair procedures, test bench standards, and field service quality protocols. Monitor and report quality KPIs (NCRs, rework, warranty, defect trends, audit results). Lead root cause analysis (RCA) and corrective/preventive action (CAPA) activities. Support service center readiness, technician competency, and procedural discipline. Supplier & OEM Quality Evaluate supplier performance and drive supplier corrective actions. Conduct supplier audits for critical components and services. Collaborate with OEM partners to ensure compliance with technical, repair, and documentation standards. Oversee incoming inspection processes and supplier qualification programs. Customer Quality & Issue Resolution Serve as the escalation point for customer quality concerns, warranty claims, and technical disputes. Lead investigations and deliver timely, data‑driven responses to customers. Support customer FAT/SAT activities and ensure high‑quality documentation packages (ITRs, repair reports). Build strong relationships with key accounts to reinforce confidence in our quality performance. Leadership & Continuous Improvement Lead, mentor, and develop QA personnel across multiple locations. Partner with OPEX to drive Lean/Six Sigma initiatives and systemic improvements. Promote a culture of quality, accountability, and operational discipline. Support digital transformation initiatives related to quality data, analytics, and ERP/QMS integration. Q ualifications Required Bachelor's degree in Engineering, Quality, Industrial Technology, or related field. 7+ years of experience in quality assurance or quality engineering. Experience in oil & gas, industrial equipment, or repair/service environments. Strong knowledge of ISO 9001 and QMS implementation. Proficiency with RCA, CAPA, FMEA, and other quality engineering tools. Demonstrated success leading audits and managing compliance programs. Preferred Experience with PRVs, control valves, isolation valves, DCS/reliability systems, or rotating equipment. Familiarity with API, ASME, NBIC, and ISA/IEC standards. ASQ certifications (CQE, CQA, CSSGB/CSSBB). Experience with Lean, Six Sigma, or OPEX methodologies. Knowledge of ERP and QMS software platforms. Key Competencies Strong analytical and problem‑solving skills Excellent communication and customer‑facing abilities Leadership and team development across distributed operations Process discipline and continuous improvement mindset Ability to manage multiple priorities in a fast‑paced environment High integrity and commitment to quality excellence Why Join Us Shape and elevate the quality culture of a major industry leader High‑impact role with direct influence on operational performance and customer satisfaction Strong executive support and investment in quality and OPEX initiatives Opportunities for professional development and career advancement Competitive compensation and comprehensive benefits Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.