CTI Technical Services Specialist

This opportunity is located within our AFB International business, the global science and technology leader in pet food palatability. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients proven to optimize companion animal response and consumption. Click here to learn more. Job Description At AFB International, we are passionate about making pet food more enjoyable for pets around the world. As a global science and technology leader in pet food palatability, we develop and manufacture innovative liquid and dry palatability enhancers that help create better-tasting dog and cat foods, treats, and supplements. As part of Ensign-Bickford Industries, Inc., a privately owned high-technology organization, AFB International operates across North America, Europe, Latin America, Mexico, Australia, and China — partnering with pet food manufacturers to deliver solutions pets love and pet owners trust. We are currently seeking a CTI Technical Services Specialist (level based on experience and education) to join our North America Customer Technical Insights (CTI) team. About the Role This is an exciting opportunity for a technically minded, customer-focused professional who enjoys combining science, innovation, and collaboration. As a member of our customer-facing R D team, you will apply your scientific expertise in palatant formulation to support business growth, customer success, and product innovation. You'll collaborate closely with Sales, Marketing, Quality, Regulatory, and R D teams while partnering directly with customers to solve technical challenges and develop tailored solutions. In this role, you will report to the Head of Customer Technical Insights - North America and have opportunities to: Work on global and regional customer projects Present at industry conferences Support customer visits alongside Sales teams Influence future product and technology development Why Join AFB International? Our CTI teams span North America, Europe, Asia Pacific, and Latin America, giving this role a truly global perspective. We foster a collaborative, science-driven environment where innovation, customer insight, and teamwork drive success. You'll be part of a company that: Encourages cross-functional collaboration Values scientific curiosity and innovation Supports professional growth and development Operates at the forefront of pet food technology Key Responsibilities Provide customers with technical expertise related to palatant applications and documentation Conduct laboratory trials, shelf-life assessments, and product safety testing Prepare technical reports and manage product specifications Collaborate internally with Regulatory, Quality Assurance, and Dry/Wet Portfolio teams to support customer requests Coordinate customer complaint investigations and route issues to appropriate departments Support complex technical inquiries and problem-solving initiatives Manage customer sample shipments and oversee transitions from sample phase to production Develop and maintain team dashboards and technical documentation Partner with interdisciplinary teams to drive project success Work directly with customers to understand operational needs and solve technical challenges What We're Looking For Qualifications Bachelor's or Master's degree in Food Science, Food Technology, Animal Nutrition, or related field 3+ years of experience in the food or feed ingredient industry Experience in Technical Applications, R D, or Customer Technical Service Fluent English communication skills and comfort working in an international environment Skills & Competencies Strong analytical and problem-solving abilities Excellent organizational and documentation skills Ability to manage multiple priorities in a fast-paced environment Collaborative mindset with strong teamwork and networking skills Customer-focused approach with an innovative and entrepreneurial mindset Strong communication and presentation skills Comfortable working cross-functionally with Sales and R D teams Ready to Make an Impact? If you are passionate about science, customer collaboration, and innovation in the pet food industry, we'd love to hear from you. Join AFB International and help shape the future of pet nutrition — one great-tasting product at a time. AFB International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Ensign-Bickford Industries, (EBI), founded in 1836, is a privately-owned high technology conglomerate that participates in businesses that are relevant to the future of the world and have multigenerational growth prospects. As One EBI, we innovate in science and technology for the safety, health, and well-being of society, creating exceptional long-term value. Watch the video above to learn more about some of the incredible challenges we take on every day to deliver the best product for our customers, and ultimately the world. Ensign-Bickford Industries (EBI) is a global science and technology organization with unparalleled leadership positions in attractive industries and markets. We are EBI, positioned to take on some of the world's most complex technological and scientific challenges in diagnostics, pet food science, and aerospace and defense. Click here to learn about our Core Values We conduct business in a manner that reflects the highest human and ethical standards. With that commitment to mutually beneficial partnerships and a belief in the efficacy of genuine economic and social service, this cornerstone is the foundation of who we are as a company and our winning vision. AFB International AFB is the leader in pet food flavor enhancers. Ensuring product performance for pet food manufacturers—and their customers—is our business. ⠀ Cawood Cawood is the UK's leading scientific group, recognized for its technical capability and value-added service to customers in land-based industries. ⠀ Ensign-Bickford Aerospace & Defense Company EBAD is a global leader in precision energetic systems and other innovative explosives, non-explosive and electromechanical solutions for the defense and aerospace markets. ⠀ EnviroLogix EnviroLogix is an industry leader in the development and manufacturing of tests for the rapid detection of GMOs and mycotoxins throughout the worldwide food production chain.