Customer and Lead Management Specialist

Customer and Lead Management Specialist Saint Michael, MN 55376 $22

• $30 an hour
• Full-time $22
• $30 an hour

•

Full-time Benefits:

401(k) matching Competitive salary Health insurance Opportunity for advancement Paid time off Join Our Thriving Team at Superior Fence & Rail of Minneapolis! Are you a highly organized and customer-centric individual with a passion for providing exceptional support? Superior Fence & Rail of Minneapolis is seeking a motivated Customer and Lead Management Specialist to join our rapidly growing team. In this dynamic role, your top priority is to be the voice of our company where the phone and incoming leads take precedence over all other tasks. You will own the lead-to-appointment pipeline, ensuring every prospective client receives a lightning-fast response and is successfully scheduled for an estimate. If you thrive in a fast-paced environment and are looking for a supportive, team-oriented atmosphere with opportunities for advancement, we want to hear from you!

Key Responsibilities:

Lead Qualification & Vetting:

Act as our primary gatekeeper by vetting all incoming inquiries. You will confirm project scope, service area, and budget expectations to ensure our sales reps are meeting with high-quality prospects.

Lead Conversion and Scheduling:

Rapidly respond to all incoming web and phone leads, aiming for \"speed-to-lead\" excellence. Proactively follow up with \"stale\" leads to convert them into scheduled sales appointments.

High-Volume Inbound/Outbound:

Manage a high volume of calls with high energy and professionalism. You are the first impression of our brand!

Calendar Management:

Meticulously coordinate sales reps' schedules. You aren't just booking appointments; you are \"routing\" them to maximize schedules and minimize drive time. Administrative Support (Secondary): Assist with permitting, Gopher State One Call requests, and other contract processing tasks around the priority of customer communication.

What We Offer:

Competitive Compensation:

Starting at $22.00 per hour, commensurate with experience.

Comprehensive Benefits:

Including health insurance, 401K, paid holidays, and paid time off.

Growth Opportunities:

We believe in investing in our team and offer pathways for career advancement.

Supportive Team Environment:

Join a company culture that fosters collaboration and encouragement.

Requirements and Qualifications:

Customer Service:

2+ years of dedicated customer service or inside sales experience.

Local Knowledge:

Familiarity with the Twin Cities metro area to assist in efficient route scheduling

Technical Proficiency:

Advanced proficiency in Google Workspace, with strong general computer and technology skills.

Education:

Associate degree (or higher) in business or management preferred.

Background Check & Drug Screening:

Ability to successfully pass a background check and drug screening.

The Ideal Candidate Will Possess:

Exceptional Communication:

Upbeat phone presence and professional written skills.

Organizational Mastery:

Ability to stay focused despite constant interruptions.

Strong Discernment:

Confidence in vetting leads and making quick decisions.

Interpersonal Skills:

High emotional intelligence and conflict-resolution skills.

Work Ethic:

Ability to work independently and efficiently, with keen attention to detail.

Positive Team Attitude:

A collaborative spirit that supports a healthy team environment.

Company Overview:

Superior Fence & Rail is the leading fence contractor in the nation, with over 100 branch locations across the United States. We are committed to excellence in customer service and quality craftsmanship. Learn more about us at www.superiorfenceandrail.com.