Customer Care Manager

Customer Care Manager - Home Care Make a Difference Every Day Are you looking for a rewarding career where your work truly matters? Do you want to be part of a team that values compassion, supports its employees, and makes a meaningful impact in the community? Join our growing home healthcare team as a Customer Care Manager and help improve the lives of elderly clients while providing peace of mind to their families. This is more than just a job—it's an opportunity to build relationships, create positive experiences, and be part of something bigger. If you love helping people, thrive in a fast-paced environment, enjoy talking on the phone, and have strong communication and organizational skills, we'd love to meet you.

Position Details Job Title:

Customer Care Manager Location:

On-Site Office Position Schedule:

Monday -

Friday Hours:

8:30 AM - 5:00 PM Why Join Us?

We Offer:

Weekly pay with direct deposit Monthly health insurance stipend Generous PTO and paid holidays Bonus opportunities Friendly, supportive coworkers Comfortable and casual work environment Family-oriented company culture Growth and advancement opportunities Meaningful work serving your community What You'll Do As our Customer Care Manager, you will play a vital role in ensuring exceptional care for our clients and smooth operations for our caregiving team. Key Responsibilities Client & Customer Care Serve as the primary point of contact for clients and families Maintain strong client relationships and ensure excellent customer satisfaction Support new client intake and explain our services to prospective families Scheduling & Staffing Schedule caregivers to meet client needs efficiently Ensure proper care coverage while minimizing overtime Match caregivers with clients based on compatibility and care needs Office & Administrative Support Answer incoming calls professionally and warmly Assist with payroll maintenance, recruiting and daily administrative tasks Prepare reports, records, and operational documentation Compliance & Team Collaboration Work closely with office staff to ensure quality care delivery Maintain compliance with HIPAA and all local, state, and federal regulations What We're Looking For Required Qualifications Bachelor's degree preferred OR Minimum of 2 years of experience in customer care management or healthcare office customer service management Must Have Knowledge of HIPAA and healthcare office regulations Strong Microsoft Office and computer skills Ability to quickly learn new software systems Excellent time management and multitasking skills Strong organizational and planning abilities Exceptional communication and interpersonal skills Preferred Experience in home care scheduling Staffing experience in a healthcare setting Live within 30 minutes of Westfield Who You Are You are: A strong communicator A team player Compassionate and client-focused Organized and efficient Ready to grow professionally If this sounds like you, this could be the opportunity you've been waiting for. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace for all. We do not discriminate based on race, ethnicity, gender, veteran status, disability, or any other protected class under federal, state, or local law. Get Outlook for i

OS Job Type:

Full-time Pay:

$45,000.00 - $47,000.00 per year

Benefits:

Paid time off Application Question(s): Are you computer savvy? Do you have any experience working in homecare? What interests you most about this role?

Experience:

Customer service: 1 year (Preferred)

Scheduling:

1 year (Preferred)

Work Location:

In person